Account Manager & Client Strategist (Full-Time)

About Us

Metric has been serving clients for more than 10 years, helping businesses grow through strategic marketing, design, and storytelling. We’ve been recognized nationally and regionally for our success, including being named to the Inc. 5000 list of the fastest-growing companies in the Midwest three times and receiving multiple regional awards for high growth and impact. We’ve worked with clients across industries—from law firms and biotech to consumer brands—and we continue to serve a strong portfolio of clients with excellence.

Authenticity has guided us for over a decade. Now, we’re embracing an even greater purpose: to devote ourselves to authentic marketing for authentic brands. We believe our work should do more than generate results; it should promote truth, integrity, and authenticity in the world.

We also believe the work we do carries weight. We are trusted with our clients’ brands, stories, and reputations. That requires not only technical skill, but also character, maturity, and integrity. Our culture is one of humility, growth, and wisdom. We seek people who are spiritually and personally mature—who listen deeply, serve others, and pursue wisdom while bringing their best every day.

The Role

We are seeking a full-time Account Manager & Client Strategist who will serve as the primary point of contact for a portfolio of clients. This role blends relationship-building and strategic guidance.

You will:

• Build trusted relationships with clients, making them feel comfortable, cared for, and confident in our work.
• Listen deeply, asking questions that uncover the “why” behind client needs and concerns.
• Translate complex marketing strategies into clear, relatable conversations.
• Proactively recommend new ideas, strategies, and solutions that align with client goals.
• Partner with clients to plan their growth and ensure they see both immediate value and long-term impact.

This is not a behind-the-scenes role. It’s a people-first position for someone who genuinely loves working with clients, building trust, and helping them thrive.

Responsibilities

Client Relationship & Strategy

• Serve as the primary liaison between clients and our team, ensuring clarity, trust, and care.
• Lead client meetings, providing updates, reports, and strategic recommendations.
• Anticipate client needs, asking thoughtful questions and uncovering deeper challenges.
• Translate technical marketing activities into clear, client-centered conversations.

Account Growth & Retention

• Build annual plans with each client, ensuring alignment with their goals.
• Identify opportunities to expand accounts through thoughtful upselling and cross-selling.
• Contribute to new business development by supporting the sales process when needed.
• Maintain high retention rates and positive client satisfaction.

Internal Collaboration

• Work closely with project managers, strategists, and specialists to ensure deliverables meet client needs.
• Advocate for the client internally while balancing team efficiency and studio goals.
• Provide feedback and insights from clients that inform new strategies and service development.

Who We’re Looking For

• A warm, caring relationship-builder who genuinely enjoys working with people.
• Someone who listens deeply and asks the questions behind the questions.
• A professional who can translate marketing into client-friendly language and connect strategy to impact.
• Someone who rejects mediocrity, strives for excellence, and brings wisdom and thoughtfulness to every interaction.
• A positive collaborator who lifts others up, internally and externally.
• A changemaker energized by helping clients grow in an environment of authenticity and transformation.

Qualifications

• 3–5+ years of experience in account management, client services, or a related role.
• Strong understanding of marketing principles (paid ads, SEO, design, analytics) — enough to have informed conversations with clients.
• Excellent written and verbal communication skills.
• Proven experience building trusted client relationships and delivering results.
• Experience upselling, cross-selling, or contributing to business growth is a plus.
• Agency or multi-client experience preferred.

Compensation & Details

• Competitive salary + performance-based incentives.
• Flexible schedule, but active presence and in-person collaboration required.
• Benefits package available for full-time employees.

How to Apply

Send your resume and cover letter to careers@metricmarketing.com. Tell us about your skills and who you are:

• What are your passions and personal goals?
• How do you seek wisdom and growth in your life and work?
• Why does authentic marketing matter to you?
• Why are you excited about being part of a team that is growing and transforming?

Job Type: Full-time

Pay: $42,000.00 - $84,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Food provided
• Health insurance
• Paid parental leave
• Parental leave
• Unlimited paid time off
• Vision insurance

Application Question(s):

• What are your passions and personal goals?
• How do you seek wisdom and growth in your life and work?
• Why does authenticity matter to you?
• What will you bring to our clients and to a team that is growing and transforming?

Experience:

• Digital marketing: 2 years (Preferred)

Ability to Commute:

• Saline, MI 48176 (Required)

Ability to Relocate:

• Saline, MI 48176: Relocate before starting work (Required)

Work Location: Hybrid remote in Saline, MI 48176