Account Manager-Community Based Service, Exempt, Lincoln

JOB DESCRIPTION

Job Title: Account Manager – Outpatient Therapy and Physician Services
Job Code: 880422
Immediate Supervisor: Vice President Referral Development
Status: Exempt


JOB OVERVIEW

• The Account Manager is responsible for assisting in the development and implementation of strategic marketing plans, which include work with internal and external audiences to develop and expand relationships with referral sources including physicians, employers, case managers and other various groups.
• The purpose of these relationships is to drive business to multiple Madonna business lines, focusing primarily on the Outpatient Therapy and Physician Services lines of business.
• Requires selling in the community, primarily traveling to physician and case manager meetings, giving presentations and marketing programs.
• This includes education to providers of programs and services, coordination of educational offerings and process improvements to meet referral source needs.
• Success will be measured through customer feedback studies, referral statistics, patient registrations and revenue growth.
• Collaborates with team members in the development and implementation of marketing strategies to increase utilization of services across business lines and align with achieving department and organizational goals.
• Serves as primary contact and planner for local marketing events and community sponsorships.
• Ensures accurate and complete communication across business lines.
• Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures.
Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.

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  ESSENTIAL FUNCTIONS
  Creates and coordinates strategic marketing and referral development plans for Outpatient Therapy and Physician Services.

• Graduate of an accredited college or university required, preferably with a degree in marketing, sales, or a health related field.
• Two years sales experience in healthcare required.
• Must have excellent sales and customer services skills.
• Proficient use of word processing, spreadsheet, and database software.
• Must possess effective skills in negotiation, conflict management, and consensus building.
• Must possess well-developed written and verbal communication and problem solving skills.
• Must maintain valid Nebraska driver’s license and proof of good driving record.
  
  Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.