Account Manager (Sales) – Cyber Security

Job Summary

We are looking for a dynamic and results-driven Account Manager to manage and grow key customer accounts within the Cyber Security domain. This role focuses on building strong, long-term client relationships, driving renewals and revenue growth, and acting as a trusted advisor by aligning customer business needs with appropriate solutions.

Key ResponsibilitiesCustomer Services & Account Ownership

• Build, maintain, and strengthen long-term relationships with key customer accounts.
• Act as the single point of contact between clients and internal teams.
• Serve as a trusted advisor by understanding customer business, operational, and technology needs.
• Proactively identify customer risks, needs, and growth opportunities.
• Handle and resolve client complaints and escalations professionally.
• Ensure alignment between customer expectations, contractual commitments, and service delivery.
• Manage account-level commercial aspects including pricing, margins, budgets, and profitability.
• Gather structured customer feedback to support continuous improvement.
• Maintain close engagement with customers to support future business initiatives.

Business Development & Sales

• Manage assigned accounts against KPIs, targets, renewals, and expansion goals.
• Drive revenue growth through renewals, upselling, and cross-selling.
• Manage the full sales cycle, including opportunity identification and deal closure.
• Develop and execute account plans aligned with customer and company objectives.
• Maintain an accurate sales pipeline and revenue forecast in CRM.
• Lead commercial negotiations related to renewals, pricing, and scope changes.
• Review and support RFPs, proposals, contract renewals, and amendments.
• Ensure timely collections and payment follow-ups in coordination with finance.
• Preferably develop accounts in Banking, Insurance, Government/Public Sector, Education, Healthcare, Financial or Telecom sectors.

Business Intelligence & Reporting

• Prepare and present account performance reports, forecasts, and metrics.
• Monitor performance against monthly and quarterly targets and take corrective actions.
• Gather market intelligence and monitor competitor activities.
• Identify industry trends and attend relevant industry events.
• Communicate progress and initiatives to internal and external stakeholders.

Required Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Sales, or a related field (Master’s preferred).
• 3+ years of proven experience as an Account Manager, preferably in the Cyber Security domain.
• Proven track record of achieving sales targets with key accounts.
• Experience managing accounts with cumulative sales of USD 2–5 million or above in the last 2 years.
• Experience selling to Financial or Telecom industry customers.
• Strong experience with CRM systems and Microsoft Office (Excel & PowerPoint).
• Experience working with medium to large organizations and structured procurement processes.

Skills & Competencies

• Strong negotiation and commercial management skills.
• Excellent communication and presentation skills (English – written & spoken).
• Customer-focused with a strong ownership mindset.
• Ability to manage multiple accounts and priorities simultaneously.
• Analytical mindset with strong problem-solving abilities.
• Team player with strong stakeholder coordination skills.
• High integrity, transparency, and professionalism.

Certifications (Preferred)

• Relevant Cyber Security or enterprise technology sales certifications.

Benefits & Perks

• Health Insurance (IPD & OPD)
• Sales Commission (as per company policy)
• Certification reimbursement up to USD 1,000 annually
• Annual leave and other benefits as per company policy

Job Type: Full-time

Pay: Rs250,000.00 - Rs350,000.00 per month

Work Location: In person