Account Operations Specialist

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Wilson Sonsini is seeking an enthusiastic and energic Account Operations Specialist to join our growing Finance Department. This position will support the firm by monitoring invoices for successful e-billing submission to clients. Our e-billing team operates in a highly communicative and collaborative environment, so group participation is essential. We adhere to a “one team” approach, working closely with Account Managers with billing and collecting to reach monthly targets.

This position is available as a hybrid work schedule.

Responsibilities:

• Maintain rejections and pending invoices under a set threshold
• Assist with monthly departmental collections targets by monitoring invoice validations, approvals, reductions, and rejections of e-bills to ensure full timely payment
• Adhere to client deadlines for invoicing, accruals and budgets
• Manage onboarding for assigned clients migrating to e-billing or switching e-billing vendor sites
• Update e-billing data in Aderant and BillBlast systems, as needed
• Oversee timekeeper rate submissions and new matter setups for assigned e-bill clients
• Implement enhancements and troubleshoot e-billing issues
• Review outside counsel guidelines and update BillBlast and Aderant to ensure compliance
• Assist Account Managers with e-bill reports, training, and other e-billing related issues
• Collaborate with Account Managers to submit appeals
• Participate in weekly team meetings

Qualifications:

• Bachelor’s degree preferred
• Experience with Aderant Expert Billing, Entity Manager and BillBlast required
• Extensive experience with billing, collections and e-billing functions of a law firm required
• Knowledge of firm and client billing policies and procedures
• Advanced knowledge of Microsoft Excel
• Strong service-oriented skills including excellent interpersonal and communication skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:

Palo Alto, San Francisco: $35.96 – $48.65 per hour.

The compensation for this position may include overtime and a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Equal Opportunity Employer (EOE).