Account & Relationship Management Executive

Role Overview

Wolters Kluwer is seeking an Account & Relationship Management Executive to manage and grow a portfolio of clients within its CP ESG Audit & Assurance solutions. The role focuses on building strong client relationships, driving account growth, and ensuring successful adoption of audit, risk, and assurance solutions.

Key Responsibilities

• Manage and develop relationships with key stakeholders across assigned accounts.
• Act as the primary point of contact for client needs, queries, and escalations.
• Identify and convert upsell and cross-sell opportunities within existing accounts.
• Support contract renewals, negotiations, and commercial discussions.
• Conduct regular client reviews to understand needs and drive value.
• Collaborate with internal teams to ensure smooth onboarding and delivery.
• Maintain CRM records, pipeline visibility, and accurate forecasting.

Required Skills

• Strong relationship management and communication skills.
• Experience in account management, sales, or customer success.
• Ability to negotiate and manage commercial discussions.
• Good understanding of audit, risk, or SaaS solutions (preferred).
• Strong analytical and CRM skills.
• Problem-solving mindset with a customer-first approach.

Success Measures

• Account growth and revenue expansion.
• Client retention and satisfaction.
• Upsell/cross-sell performance.
• Forecast accuracy and pipeline management

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.