Accountant Technical Support

Job Description:

Work as "Accountant Support for our software", and

give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.

LOCATED IN (SmartVilage - 6th of October)

Responsibilities include, but are not limited to:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

• Guide the customer to the best practice of using our software to fit their business needs and requirements.

• Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.

• Handling complaints.

• Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.

• Testing the system and reporting if there are any bugs.

Working Conditions:

• 5 working days, 8 working hours.

• Rotational shifts (24/7) on a monthly basis:

-(WFH for females for Night& Overnight Shift)

-(WFH for males for Overnight Shift)

• Rotational days off on a monthly basis.

Job Requirements

• Bachelor's Degree in Accounting.

• Must be flexible with the rotational shifts concept.

• 1+ years of experience as an accountant or in accounting is a must

• Excellent in using Excel and Accounting programs

Is a must

• Excellent communication skills (verbal & written).

• Excellent customer handting skills.