Account/Project Manager - Learning Operations

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Job Description

We're looking for an experienced Account Manager who, through close coordination with the client and leading the GP Strategies team, is responsible for delivering the scope set within the frame contract and annual budget.

The Account Manager balances the needs of GP Strategies and our client, with the primary objectives being to meet their expectations for quality, timing and cost for the Middle East training program and achieving budgeted revenue and gross profit for the BMW Middle East project.

Duties And Responsibilities

• Training Planning, Operations & Administration
• Supervise and approve creation of the annual training plan and quarterly training calendar
• Ensure planned training will meet client retail competency objectives
• Oversee smooth running of daily training operations
• Resolve any issues raised by distributors
• Review, analyse and approve regular training reports
• Coordinate scheduling, PO release and Service receiving for sub-contracted training vendors

Governance

• Lead Client Governance process
• Lead regular training discussions with Distributors
• Log and formally respond to project concerns, either raised by the client or GP Strategies.

Financial

• Provide full and accurate monthly billing requirement to PFO team
• Negotiate vendor rates to protect GP Strategies gross margin
• Provide updated forecast, as required
• Ensure all costs are captured, reported and rebilled on time

Business Development

• Continuously monitor client environment for potential new growth opportunities
• Participate in regular regional account meetings
• Provide input on local client activities and insights to GP Strategies regional account team
• As required, support new business bidding proposals in Middle East

Quality

• Support implementation of processes and systems that promote Operational Excellence
• Support spreading best practice across all projects and standardise tools, templates and processes

Personnel Management

• Recruit / Onboard / offboard of new employees
• Administers performance management of Direct Reports
• Create and implement an annual trainer development plan
• Continuously expand the pool of local sub-contracted trainers, while maintaining strong relationships with existing vendors

Qualifications And Experience Required

• Previous experience in project management, preferably within the learning and development industry.
• Basic understanding of automotive industry distribution structure and retail dealership operations
• Work experience as a professional service provider to automotive OEMs, preferably training or consulting.
• Strong project management skills and experience managing operations
• Preferred previous experience administering a Learning Management System
• Proven ability to problem solve and implement solutions.
• Demonstrated ability to build rapport and strong working relationship with customers
• Financially literate
• Strong communication skills, both verbal and written across all cultures
• Adaptable and flexible in approach and leadership style
• High energy, passionate and inspirational

GP Strategies Corporation is one of the world's leading talent transformation providers. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other federally protected class.