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Accounts Manager - BSC
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- Scheduling and planning service portfolio for Building Service Contractors (BSC) and Healthcare (HC) customers according to their classification and operational needs.
- Standardizing the service delivery to align with healthcare hygiene standards, infection prevention protocols, and facility cleaning benchmarks.
- Building and managing the sales budget including sales funnel, cross-selling, up-selling, and new customer acquisition to maximize company revenue and business opportunities — while sharing the team vision and accurate forecasting.
- Ensuring the delivery of required training activities to customers and partners according to the annual plan and compliance requirements (infection control, disinfection validation, etc.).
- Monitoring sales team objectives and performance regularly, ensuring alignment with targets and communicating achievements to management.
- Ensuring all reports, demos, audits, surveys, and tools are delivered to the right customer contacts effectively and professionally.
- Conducting business review meetings with high-level management in hospitals, clinics, and BSC partners to assess performance, discuss improvements, and identify value-added opportunities on a quarterly basis.
- Strengthening competitiveness through cost-saving cleaning programs, innovative hygiene solutions, and sustainability-focused equipment investments.
- Ensuring new product innovations and hygiene technologies are effectively introduced and implemented across BSC and HC customers.
- Organizing advanced onsite training programs for cleaning staff, facility managers, and infection control teams to maintain high operational standards.
- Coordinating and facilitating customer dues collection to ensure healthy financial cycles and account management.
- Guaranteeing the quality and consistency of Diversey products and solutions, maintaining compliance with healthcare regulations and standards.
- Meeting with top management and key decision-makers to ensure delivery of the highest level of customer satisfaction and long-term partnership development.
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