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Accounts Receivable & Credit Specialist

TRUEWERK is looking for an Accounts Receivable & Credit Specialist in Denver, Colorado to support day-to-day accounts receivable operations across both direct-to-consumer (DTC) and wholesale (B2B) channels. This role is responsible for accurate cash application, credit administration, and proactive collections, while periodically reviewing billing activity to ensure accuracy and completeness. The position plays an important role in supporting cash flow, managing credit risk, and helping ensure AR processes, controls, and reporting scale effectively with the company’s growth.

Our ideal candidate will demonstrate strong attention to detail and organization, communicate clearly and professionally with internal teams and external customers, and effectively manage competing priorities in a fast-paced environment. From daily cash application to credit reviews and proactive collections, you’ll keep the engine running and the numbers tight.

Accounts Receivable Operations

Process and reconcile daily AR activity across DTC and wholesale channels
Review customer invoices, credits, and adjustments for accuracy
Apply customer payments (ACH, wire, check, credit card) and resolve unapplied cash
Monitor AR aging, identify past-due balances, and investigate discrepancies
Resolve chargebacks, deductions, returns, allowances, and short pays common to apparel and wholesale customers
Maintain accurate customer account records and supporting documentation
Support month-end close activities, including AR reconciliations and reporting

Credit Administration

Set up and maintain customer accounts, payment terms, and credit limits
Review credit applications and supporting documentation for B2B customers
Perform routine credit reviews using financial information and credit reports (e.g., D&B)
Monitor customer credit exposure and compliance with approved limits
Place and release credit holds in alignment with company policy and business needs
Partner with Sales and Operations to balance growth objectives with credit risk management, partnering closely with the Accounting Manager

Collections

Manage proactive collections for wholesale accounts and other non-DTC receivables
Contact customers regarding overdue balances and follow up on payment commitments
Track and document collection activity and dispute resolution status
Collaborate cross-functionally to resolve issues impacting timely payment
Escalate delinquent or high-risk accounts as appropriate

Reporting & Continuous Improvement (Working closely with the Accounting Manager)

Prepare AR aging, collections status, and credit exposure reports
Identify trends related to deductions, disputes, and customer payment behavior
Assist with process improvements to enhance efficiency, accuracy, and cash flow
Support audit requests and internal controls related to AR, credit, and collections

Must have

2–5 years of experience in accounts receivable, credit, or collections
Experience supporting both DTC (ecommerce) and B2B (retail/wholesale) customers
Experience with Large ERP systems like NetSuite, Microsoft Dynamics, SAP, etc. (NetSuite preferred)
Intermediate to Advanced Excel / Google Sheets skills
Beginning to intermediate Shopify experience
Working knowledge of AR aging, credit terms, and collections best practices

Preferred

Experience in a hardgoods or softgoods industry such as apparel, footwear, outdoor, or consumer goods. Apparel experience is strongly preferred.
Familiarity with wholesale deductions, chargebacks, and compliance programs
Exposure to GAAP concepts and month-end close processes

At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet.

We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it.

We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated team of about 50 employees and a strong growth trajectory, we’re building a company – and a culture – grounded in performance, integrity, and continuous improvement.

Compensation, Benefits & Additional Details

TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:

Employer-paid medical coverage
Employer-paid dental coverage
Optional vision coverage
Employer-paid life and AD&D insurance
Employer-paid short-term & long-term disability coverage
Affordable coverage for dependents and domestic partners
Additional out-of-pocket insurance options
HSA account with employer contribution
401K with company match
Monthly hybrid-work stipend
Professional development reimbursement program
Annual performance bonus
Unlimited PTO policy
11 company holidays
Employee Assistance Program for mental health support
Free workwear for you and discounts for friends and family!

Salary Range: $60,000 - $70,000 base + bonus

Applications for this role are expected to be accepted through March 6, 2026.

TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.

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