- Review all deductions taken from customer payments, review remittance information to determine the reason for deduction
- Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices
- Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email
- Retrieve data from customer web portals
- Contact customers via email to resolve pending deductions
- Validate all agreed allowances for accuracy
- Issue credits to customer accounts after approval is received
- Document all actions taken in ERP system so last action taken is readily available
- Supporting the monthly accounting close process and supporting critical business partner issues
- Identify and implement areas for process improvement with will reduce customer deductions
- Ensure all transaction processing is in a timely manner per client SOP.
- Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or write-off
- Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
- Maintenance of customer updates; resource set up and updates
Job Type: Full-time
Pay: From ₹250,000.00 per year
Benefits:
Application Question(s):
- No.of.Days of notice period
- Are you a immediate joiner
- Have you worked in night shifts and Are you willing to work in night shift?
- Do you have experience in Credit Processing?
- Do you have experience in pending payment collection?
- Do you have experience in query handling
- How many years of experience in Accounts Receivable?
Work Location: In person
Expected Start Date: 27/11/2025