Accounts Receivable Manager

Connecting people, improving lives — it starts with you.

Join a team where your passion for numbers shapes the way the world delivers.

Role Purpose

The Customer Accounting Manager is a pivotal leadership role within the DHL Express Egypt Finance division. You will be responsible for driving high-performance results across the entire Order-to-Cash cycle—including Credit Control, Query Management, and Cash Application. Your primary objective is to safeguard the company’s cash flow and revenue integrity by ensuring world-class billing accuracy, timely debt collection, and superior customer service, all while meeting stringent regional financial targets and KPIs.

Key Responsibilities

• Strategic Team Leadership: Lead and develop the Credit Control, Query Functions, and Cash Application teams to foster a high-performance service culture.
• Debt & DSO Management: Oversee credit management activities to ensure timely debt collection and manage Days Sales Outstanding (DSO) in alignment with regional standards.
• Billing Excellence: Ensure the organizational structure and processes facilitate error-free, timely invoice production and complete revenue capture.
• Query Resolution: Direct an efficient Query Handling section to ensure all customer disputes are resolved within agreed timeframes and service level standards.
• Cash Application: Manage the accurate and timely recording of all receipts to meet regional targets and maintain balance sheet integrity.
• Stakeholder Collaboration: Liaise with Sales and other Business Units to resolve customer-related issues and enhance cross-functional communication.
• External Partner Management: Maintain and manage relationships with legal counsel and third-party collection agencies to maximize debt recovery efficiency.
• Performance Monitoring: Develop and monitor individual KPIs/IKOs, conducting regular performance appraisals and identifying training needs for team growth.
• Process Improvement: Proactively identify and implement solutions to improve billing and collection workflows to gain operational efficiencies.
• Shared Service Oversight: Manage the relationship with the Malaysia Shared Service Centre to ensure billing quality and response times remain at a high standard.
• Financial Reporting: Prepare comprehensive monthly departmental activity reports and ensure all finance processes comply with regional audit standards.
• Customer Relationship Management: Join the sales team for customer visits to maintain professional relationships and resolve complex billing or credit issues.
  
  
  

Qualifications, Experience, And Competencies

• University Graduate: Must hold a Degree in Finance, Accounting, or a related business field.
• Professional Certification: CPA, ACCA, or specialized Credit Management certification (e.g., CICM) is highly preferred.
• Managerial Experience: At least 3–5 years of proven experience in a leadership or managerial role within a medium to large corporate environment.
• Domain Expertise: 5–7 years of extensive experience in Customer Accounting, Order-to-Cash (OTC), or Accounts Receivable (AR).
• Language Proficiency: Excellent command of both written and spoken English is essential for regional reporting and stakeholder management.
• Technical Knowledge: Strong understanding of legal frameworks related to contracts, credit, debt collection, and liquidation processes.
• Systems Literacy: Proficiency in ERP systems (such as SAP or Oracle) and advanced Excel skills for financial modeling and reporting.
• Decision Making: Demonstrated ability to make timely, sound judgments based on accurate analysis, even in conditions of uncertainty.
• Customer Orientation: A deep-seated commitment to identifying and meeting customer needs while maintaining firm credit controls.
  
  
  

We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲

We 𝗖𝗮𝗿𝗲

We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿

Do you see a personal challenge in these versatile and responsible tasks? Then Apply Now!