Accounts Receivable Officer

Key Responsibilities

1. Accounts Receivable Management

• Monitor the accounts receivable aging report regularly to identify overdue accounts.
• Follow up with sales persons and customers for outstanding payments through emails, phone calls, and written communication.
• Maintain accurate records of all customer invoices, payments, and outstanding balances.
• Ensure invoices are issued accurately and in a timely manner according to company policies.
• Verify billing information and ensure proper documentation is maintained for all transactions.

2. Payment Collection

• Follow up with customers regarding outstanding invoices through phone calls, emails, and official letters.
• Ensure timely collection of receivables in accordance with agreed payment terms.
• Negotiate payment arrangements with customers where necessary while ensuring company policies are followed.
• Maintain a professional relationship with customers while resolving payment issues.

3. Reconciliation and Dispute Resolution

• Reconcile customer accounts and investigate discrepancies between invoices and payments.
• Work closely with the sales and finance teams to resolve billing disputes or customer queries.
• Ensure that all disputes are resolved promptly to avoid delays in payment.

4. Reporting and Documentation

• Prepare periodic reports on outstanding receivables, overdue accounts, and collection performance.
• Provide regular updates to management regarding collection status and potential risks.
• Maintain proper documentation of all collection activities and customer communications.

5. Compliance and Financial Control

• Ensure compliance with company financial policies and accounting procedures.
• Assist in internal and external audits by providing relevant documentation related to receivables.
• Ensure proper authorization and recordkeeping for adjustments, write-offs, or payment settlements.

6. Coordination with Internal Departments

• Coordinate with the sales team regarding customer accounts and credit terms.
• Liaise with the finance department to ensure accurate recording of payments received.
• Support the accounting team during month-end and year-end closing processes.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

• Minimum 2–4 years of experience in accounts receivable, credit control, or collections.

Required Skills

• Strong knowledge of accounts receivable processes and financial documentation.
• Good communication and negotiation skills for dealing with clients.
• Ability to analyze financial records and identify discrepancies.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel and accounting software/ERP systems.
• Ability to work under pressure and meet deadlines.

Work Location: In person