ADMIN ASSISTANT II

Primary Purpose of the Job:

The Call Center Administrator plays a vital role in ensuring effective communication between QatarEnergy and its customers. This position involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. The Call Center Administrator works closely with other team members to maintain high standards of customer satisfaction and contributes to the overall success of the call center operations.

Required Experience and Skills:

• Trainings or certifications in customer service and call center operations are advantageous.
• Proven experience (at least 3 years) in a customer service or call center role preferred.
• Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
• Strong active listening skills and the ability to empathize with users' concerns.
• Proficiency in using CRM software, call center systems, short handwriting/typing and Microsoft Office applications.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Ability to work independently as well as part of a team.
• Positive attitude, resilience, and a commitment to providing outstanding user service.
• Fluent in spoken and written Arabic and English language.

Educational Qualifications:

Diploma in Administration, Technology or equivalent with good communication and computer skills. Bachelor’s Degree in Administration, Management, communication or related fields is an added advantage.