Admin Officer – Operation & Logistics

DESIGNATION: ADMIN OFFICER (OPERATIONS & LOGISTICS)

EXPERIENCE: 8+ YEARS

SALARY: BEST IN THE INDUSTRY

JOB RESPONSIBILITIES:

• Ground Execution & Operational Discipline

• Oversee daily logistics operations across hubs and spokes.

• Ensure day-to-day adherence to operational protocols, stock handling, and compliance standards.

• Maintain spoke readiness and support continuous improvement in ground-level execution.

• Logistics & Turnaround Time (TAT) Monitoring

• Ensure timely sample pickup and delivery to hub with TAT 2.5 hours.

• Track real-time logistics performance and escalate delays proactively.

• Coordinate with vendors, transporters, and staff for seamless movement of samples and materials.

• Attendance & Store Operations

• Monitor attendance compliance of logistics and store staff.

• Ensure store uptime and availability of essential items as per daily requirements.

• Maintain accurate stock records and coordinate replenishment requests.

• Customer Service & Complaint Management

• Track and resolve customer complaints (internal & external) within 48 hours.

• Collaborate with logistics, pharmacy, diagnostics, and administrative teams for resolution.

• Maintain a complaint register with status updates and closure reports.

• Coordination & Reporting

• Provide daily/weekly updates on logistics performance, TAT, attendance, and complaint closure.

• Support the Head Logistics & SCM in implementing best practices and compliance.

• Assist in training ground staff on operational SOPs and customer service standards.

Interested candidates can send your profile to: recruitment@annaiimedicalcollege.edu.in

Job Types: Full-time, Permanent

Pay: From ₹50,000.00 per month

Benefits:

• Food provided

Work Location: In person