Administrative Assistant

Administrative Office Assistant / Inventory Specialist – Full Time – BIB Logistics

Location: West Bridgewater

We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our repair shop at BIB Logistics. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experience while assisting the team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.

Key Responsibilities Include:

Customer Communication

· Keep multiple customers updated on the status of their repairs.

· Handle incoming phone calls and in-person inquiries with professionalism.

· Booking shop appointments for repairs and maintaining the shop calendar with accuracy

· Respond to customer complaints with empathy, patience, and solutions-focused communication.

Operational Support

· Assist in managing daily shop operations as directed by Shop Manager

· Receive, log, and organize incoming parts deliveries

· Process returns of unused parts and maintains proper records.

· Order shop supplies and ensures adequate inventory levels for smooth operations.

· Stock management, inventory demand planning, and inventory reconciliation

Expansive experience and knowledge of receiving, tracking, storing, and organizing inventory to ensure accurate stock levels and smooth order fulfillment is required for this position.

Team & Shop Success

· Support the shop team by coordinating administrative tasks and reducing bottlenecks.

· Step in to help with other duties as needed to ensure store goals are met.

· Maintain a professional, positive presence that represents our brand.

· Ensure all shop system/inventory information is complete and accurate

· Promote clear communication flow between BIB service dept and office

Qualifications

· Previous administrative, customer service, or office support experience (automotive / landscape/ shop industry experience is preferred).

· Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.

· Highly organized, with the ability to manage multiple tasks and priorities.

· office computer skills – a basic knowledge of Outlook/Excel/MS Office, has experience with point-of-sale systems, or similar.

· Reliability, punctuality, and a proactive “do what needs to be done” attitude.

Compensation & Benefits

· Competitive hourly wage based on experience

· Opportunity for advancement within a growing business.

• Supportive team environment.

Pay: $20.00 - $25.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Paid time off

Work Location: In person