Administrative Assistant

Job Title: Administrative Assistant

Location: 521 West 57th Street, 4th Floor, New York, NY 10019

Compensation: $50,000.00 - $70,000.00 per year (commensurate with experience)

Position Type: Full-Time (On-site, Monday–Friday)

Note: This is not a remote position.

Who We Are

The International Multiple Sclerosis Management Practice together with our research affiliate, Tisch MS Research Center of New York are currently the largest MS center in the world designed to deliver the very best of applied research and individual-based care for people with MS. We have a full-time staff of over 90 people. From nurses to administrators, neurologists to scientists, our staff is dedicated to ensuring an unparalleled experience at our Center. Our mission is to provide the best care in the world for people with multiple sclerosis.

Job Overview:

The International Multiple Sclerosis Management Practice (IMSMP) is seeking a warm, organized, and proactive Administrative Assistant to support our outpatient medical practice. As the first point of contact for patients, you will play a critical role in creating a welcoming and professional environment. This position includes front desk responsibilities as well as administrative coordination, with a focus on serving as a liaison between our clinical practice and patient care.

The ideal candidate will have outstanding customer service skills, excellent attention to detail, and the ability to manage sensitive information with compassion and discretion.

Key Responsibilities:

• Greet and check in/outpatients at the front desk, managing a positive and professional first impression
• Answer and screen incoming calls; assist patients in person, via phone, or email with empathy and clarity
• Schedule appointments across departments and manage patient flow efficiently
• Perform administrative tasks including accurate recordkeeping and interdepartmental coordination
• Maintain confidentiality and compassion when handling sensitive medical information
• Foster cooperative and respectful relationships with physicians, nurses, and other clinical staff
• Help maintain a calm, patientcentered environment
• Perform other administrative duties as assigned

Qualifications:

• High school diploma or GED required, associate’s degree or higher preferred
• Prior experience in a fastpaced customer service role (healthcare setting a plus)
• Proficiency in Microsoft Office and Google Suite
• Exceptional interpersonal and communication skills
• Compassionate and patientfocused mindset
• Strong organizational skills and attention to detail
• Ability to take initiative and manage multiple tasks effectively
• Professional demeanor and strong sense of discretion
• Team player who thrives in a collaborative clinical environment

Benefits:

• Affordable health and dental insurance with employee premiums as low as $1.00 per paycheck
• Employerfunded health reimbursement accounts for medical, dental and vision
• 401(k) plan with a discretionary employer match (historically 8%)
• Company paid life insurance, shortterm and longterm disability insurance
• Generous paid time off, plus the added benefit of summer Fridays
• Additional Benefits include, Paid maternity leave, Childcare expense reimbursement program, Student loan repayment program and Housing assistance program

Please note: We are unable to sponsor employment visas for this position. Applicants must be U.S. Citizens or Green Card holders.

About International Multiple Sclerosis Management Practice

The International Multiple Sclerosis Management Practice is a patient-centered multiple sclerosis treatment hub that redefines what’s possible in MS management. Our team of board-certified neurologists work in tandem with in-house MRI and infusion facilities, physical and occupational therapists, and social workers, as well as a cognition specialist, naturopathic medicine doctor, and registered dietician to provide a robust, personalized approach to MS management.