Administrative Assistant

Administrative Assistant

SS Service Corp – Raynham, MA

Full-Time | Monday–Friday | Competitive Pay + Benefits

SS Service Corp is a growing HVAC-R contractor committed to delivering “Reliability in Every Degree.” We are seeking a highly organized and motivated Administrative Assistant to support our Commercial Service Department. This role is critical in ensuring efficient scheduling, technician productivity, and exceptional customer service.

Position Summary

The Dispatch Coordinator is responsible for managing daily service schedules, coordinating technicians, and acting as the central communication point between customers, field staff, and internal teams. This role requires strong organizational skills, quick decision-making, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Answering Phones
• Review Customer Portals
• Assist Schedule and dispatch HVAC-R service technicians for commercial service calls and maintenance
• Prioritize emergency and high-priority service requests
• Monitor technician routes, progress, and job completion in real time
• Communicate with customers regarding scheduling, updates, and service confirmations
• Coordinate with Project Managers and Service Managers to ensure efficient workflow
• Maintain accurate records in dispatching software (e.g., Corrigo Pro or similar)
• Review work orders for accuracy and completeness
• Support planned maintenance scheduling and contract fulfillment

Qualifications

• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environmen
• Proficiency with dispatching or field service software (Corrigo Pro experience a plus)
• Strong attention to detail and organizational skills
• Basic knowledge of HVAC systems is a plus, but not required

What We Offer

• Competitive hourly pay (based on experience)
• Health insurance options
• Paid time off (vacation, sick, holidays)
• Opportunities for growth within a rapidly expanding company
• Supportive team environment with strong leadership

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person