Administrative Assistant

We are looking for an organized and proactive Administrator to support daily operations and serve as a key point of contact for both customers and internal coordination. This role is central to keeping communication, scheduling, and job tracking accurate and running smoothly across the business.

Key Responsibilities:

• Serve as the primary point of contact for customer communication, handling inbound and outbound messages and calls in a professional but casual, clear, and timely manner.
• Manage scheduling and customer updates, including appointment coordination, rescheduling, job status inquiries, and general service questions.
• Monitor daily crew activity for approximately 2 field teams, ensuring jobs are accurately tracked and completed in Pocketsuite.
• Audit completed work by reviewing job photos, verifying checklists, and confirming time logs and job completion accuracy in Pocketsuite.
• Follow up with field crews as needed to clarify missing information, correct discrepancies, or ensure proper documentation of completed work.
• Route and escalate customer or operational issues to the appropriate team member or manager when necessary.
• Maintain accurate and organized job and customer records using Google Workspace, Excel, and Pocketsuite.
• Assist with basic administrative tasks as needed, such as light filing, document organization, and office coordination support.

Qualifications:

• 0–2+ years of experience in administrative support, customer service, or office coordination (entry-level candidates welcome)
• Strong written and verbal communication skills with a professional but friendly tone
• High attention to detail with the ability to accurately track information and catch discrepancies
• Comfortable managing multiple priorities in a fast-paced, interrupt-driven environment
• Basic proficiency with Google Workspace (Gmail, Sheets, Docs) and Microsoft Excel
• Ability to learn and use scheduling/operations software (Pocketsuite experience a plus, not required)
• Reliable, organized, and consistent in following through on tasks and messages
• Strong problem-solving skills with the ability to escalate issues appropriately when needed
• Comfortable working set hours in a structured office support role with occasional flexibility

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Work Location: In person