Administrative Assistant

OVERVIEW OF THE POSITION

The Administrative Assistant plays a crucial role in providing comprehensive support to the clinic by assisting the Practice Manager and ensuring smooth administrative operations. This position requires attention to detail, strong organizational skills, and the ability to multitask effectively in a fast-paced environment.

DUTIES

Client Interactions

Greet clients and ensure they have a positive experience during their visit to the clinic

Answer phones, respond to texts, schedule appointments, and direct calls/messages to the appropriate staff members

Administrative Tasks

Process medical records and ensure accuracy and confidentiality

Manage document uploading, voicemail system, and tasks in our EMR

Verify insurance coverage and process insurance claims

Fulfill records requests efficiently and maintain organized filing systems

Ensure proper documentation of all updates for ease of communication amongst departments

Additional duties as assigned

Financial Administration

Create pay sheets, collect payments from clients, and assist in managing credit/balances due

Assist in insurance verification procedures to ensure smooth billing processes

Clinic Support

Contribute to the opening of the clinic, ensuring overall cleanliness and readiness for patients

Collaborate with the clinic team to manage inventory and supplies effectively

Assist clinical staff as needed, including escorting patients to restrooms or vehicles

Qualifications:

High school diploma or general education degree (GED) required

Bachelor’s Degree or 2-3 years of clerical, secretarial, or office experience

Proficient computer skills, including Microsoft Office or GSuite

Deescalation skills preferred

WORK ENVIRONMENT

Office based and clinical setting

TRAVEL REQUIREMENTS

Commuting to and from clinic locations

ABOUT KLARISANA

At Klarisana, we are dedicated to providing personalized mental health care for individuals who have not found success with traditional treatments. Utilizing innovative psychedelic therapies with different forms of ketamine treatment we help our patients understand and integrate their past experiences to foster true healing. We walk side by side with our patients through a personalized journey that allows them to reconnect with their sense of self and a more peaceful and balanced perception of the world around them. Our safe and proven treatments have empowered thousands of people to overcome their challenges and focus on a brighter future and healthier mindset. Excellent customer service skills are required. We are a team of highly-motivated medical professionals and office personnel. Klarisana is one of the oldest and most experienced ketamine providers in the country.