Administrative Assistant

Position Summary

Entry-level, full-time Life & Health Administrative Assistant needed for a fast-paced insurance office. This role provides administrative support, assists with client service and billing tasks, and serves as backup to the main secretary.

Job Details

Hours: Monday–Friday, 8:30 AM–5:00 PM

Work setting: In-office (not remote)

Location: 115 Mill St, Hackettstown, NJ

Duties and Responsibilities

• Answer incoming calls, greet visitors, and provide backup front-desk coverage for the main secretary as needed.
• Process incoming/outgoing mail; prepare and mail policies and monthly advertising letters.
• Accept and post payments; process customer billing transactions accurately and on time.
• Log cancellation and renewal invoices; assist with weekly reporting and tracking.
• Process life insurance applications, renewal offers, and endorsements.
• Coordinate health insurance applications, renewal offers, and endorsements with agents/brokers.
• Maintain office equipment and supplies and support a professional office environment.
• Assist with other administrative/insurance-related tasks as assigned.

Requirements

• Strong customer service and phone skills; diplomatic, courteous, and patient in challenging situations.
• Dependable, detail-oriented, and able to follow instructions, multitask, and meet deadlines.
• Professional demeanor; able to work independently and as part of a team.
• Proficient with Microsoft Word, Excel, and Outlook; willing to learn new software.
• Must have reliable transportation to and from the office.
• Life/Health Insurance License preferred. If not currently licensed, must be willing to attend night classes to obtain the license (agency-paid training and licensing support provided).

Education and Experience

• High school diploma or equivalent required. 1–2 years of office/administrative experience preferred.

Job Type: Full-time

Pay: From $17.75 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Are you interested in obtaining a Life/Health Insurance License through the course of your employment with our assistance?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person