Administrative Assistant - Claims

Purpose: The Claims Assistant provides administrative and clerical support to the Risk & Claims Manager by assisting with the intake, processing, and documentation of vehicle and workers’ compensation claims. This role helps ensure timely submission, recordkeeping, and coordination with internal teams, insurance partners, and legal counsel. The position plays a key role in maintaining organized records and supporting communication throughout the claims process.

Key Measures / Key Performance Indicators:

• Timeliness and completeness of claim file updates
• Document retrieval speed and accuracy
• Compliance with internal file standards and retention timelines
• Responsiveness to internal and external follow-up requests
• Accuracy of data entry into tracking systems

Education:

High school diploma or equivalent required; associate degree or coursework in business administration, risk management, or HR preferred.

Experience:

• 1–2 years of administrative experience, preferably in insurance, legal, or HR support
• Familiarity with document handling, case files, or compliance documentation

Exposure:

• Basic understanding of claim types (workers’ comp, auto, liability)
• Experience handling confidential and sensitive information
• Comfort working in a fast-paced, detail-oriented environment

Factors critical to success at ITG Communications for this position

: • Reliability and consistency in documentation

• Clear communication and follow-up abilities
• Organization and recordkeeping discipline

Physical Requirements

• Manual dexterity for computer and file handling
• Visual and hearing acuity
• Primarily sedentary office work

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.