Administrative Assistant / CMHS / Santee-Wateree CMHC

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Assistant who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Central Office, 801 N Pike W., Sumter, SC 29153.

• Act as Lead Office Manager for Adult Services proving assistance, support and training to other office managers and support staff to ensure consistency with performances according to P & P, to include but not limited to, deposits, mail, intake procedures, medical records procedures (importing), CIS, MCO mgt. and follow-up.
• Serve as a Liasson between Sumter Main and ither offices within Santee-Wateree CMHC.
• Ensure the performance of the non-clinical functions of the CSP, Elder Services and Tele-psych programs. Ensure the accurate unput of patient demographics, clinical information and billing data into CIS, determine the insurance eligibility and payment method for each service applicant, obtain pre-authorization for services from private insurance companies, ensure the insurance pre-authorization (MCO) are secure upon notification and expiration by clinician, ensure daily entry totals are complete and submitted to the billing supervisor. Report problems and critical incidents through supervisory chain.
• Assess the workflow and coordinate with other offices to enhance/improve the quality of services.
• Support the administration department with maintaining records and accounts as well as contacting clients with delinquent accounts for payments. Apply all laws, policies and procedures to stay in compliance with OMH requirements.
• Plan, organize, coordinate and develop office procedures for assigned programs and manage related support functions in the following areas: accounting, clerical, reception, scheduling, intake triage and medical records. Develop new and/or revises current processes/procedures for office efficiency. Hire, trains, supervise and evaluate subordinate administrative and custodial staff. Submit required EPMS documentation in a timely fashion.
• Coordinate with the Office Manager and support staff to ensure coverage in Adult Services, assist with reports indicating information update needs on OMH computer system and review cancellation to ensure that clients are rescheduled.
• Travel throughout the Santee/Wateree CMHC catchment area as directed.

Minimum and Additional Requirements

• A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

• Ability to operate a non-adaptive vehicle.
• The ability to lift fifty (50) pounds.

Preferred Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

Post hire, employee must:

• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.
• Be able to travel throughout the Santee-Wateree CMHC catchment area as directed.
• Have a thorough knowledge of functions, organizations and governing laws and regulations of the agency
• Be able to exercise judgement and discretion in applying and interpreting departmental policies and procedures.
• Have the ability to understand and carry out complex, oral and written instructions.
• Have considerable knowledge of principles and practices of public and business administration.
• Understand that this position is considered essential and and the selected applicant may be called back during crisis/disasters/emergencies.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.