Administrative Assistant I (Customer Service Representative)

Description / Position Overview

Administrative Assistant I (Customer Service Representative)
About the Job: The city of Colorado Springs is ready to welcome an Administrative Assistant I to the Public Works, Transit Services Division. As an Administrative Assistant I, you will be responsible for performing a variety of customer service, clerical, and administrative tasks in support of the Transit Division. This is an in-person position without a remote/telework option. This position will be located at the Transit Division’s Downtown Transit Terminal.

This is a special at-will position funded by a FTA grant received by Transit annually.

Come explore the possibilities a career with the City of Colorado Springs can offer!

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

• Provide general information and assistance to the public regarding transit programs and services (fixed-route bus service, ADA paratransit service, and Metro Rides,) and how to utilize these services
• Enter pertinent information into a database for complaints, commendations, and inquiries received from various sources
• Intake, catalogue, and dispose of lost and found items
• Process, track and report individual and bulk bus pass sales orders with accuracy
• Report issues to appropriate departments
• Review, research, and summarize a variety of fiscal, statistical, operational, and other information/data
• Prepare various reports, memoranda, and correspondence
• Coordinate with external contractors, such as dispatchers and supervisors, to address operational issues, with supervision
• Review audiovisual files from incidents to investigate complaints and issues
• Demonstrate courtesy, professionalism, and promptness in interacting with the public
• Provide backup support to other transit functions such as the cash room operation
• Other duties as assigned
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate:
Knowledge of:

• Modern office technology
• Proper English usage, spelling, punctuation, and grammar
• Pertinent federal, state, and local laws, codes, and regulations
• Cash handling procedures

Ability to:

• Use effective, clear, concise communication and interpersonal skills to interact with contractors and the public, ensuring clear exchange of information
• Establish and maintain effective working relationships with employees, and receive guidance from supervisors on work tasks
• Demonstrate proficiency with Microsoft Office Suite (especially Outlook, Word and Excel)
• Demonstrate attention to detail and excellent organizational and customer service skills
• Demonstrate experience with in-bound call-taking

Minimum Qualifications

• Equivalent to completion of the twelfth grade (high school diploma or GED)
• One year of full-time, professional clerical, administrative, or customer service experience in a related field

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience with customer relationship management (CRM) systems
• Experience working in a professional government or public sector setting
• Knowledge of transit systems

Additional Information

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

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