Administrative Coordinator

Position Summary:

This candidate helps to plan, coordinate, and direct a broad range of services that allows the organization to operate efficiently. They provide administrative and clerical support to PMHCC Case Management Unit. This position must ensure effective office operations in the area of answering multi-telephone lines and screening, filing, typing, scheduling (meetings, appointments, conference calls, etc), mail-sorting and distribution, faxing, Xeroxing as well as front desk receptionist responsibilities. The Administrative Coordinator will also be the point person regarding the physical environment, equipment for the office and will communicate/coordinate with the necessary parties to ensure adequate functioning and maintenance of it.

Duties and Responsibilities:

• Handle high volume inbound calls on a multi-line telephone system
• Create a welcoming professional environment to visitors and guests
• Screen person/provider issues/calls to direct to the appropriate assistance
• Maintain a functional filing system for the Case Management Unit
• Enter required data in electronic record system (i.e. CMIS, Webfocus etc.)
• Maintain the office supply storage space
• Maintain inventory list for needed supplies
Provide clerical support (i.e.
• - typing correspondence, filing, faxing, and duplicating) to CM Management Staff
• Maintain unit documentation and forms for case manager’s/supervisor’s usage
• Handle outgoing and interoffice mail
• Monitor fax machines for referrals to go to data entry daily
• Monitor fax machines for information to be dispersed
• Helps prepare for onboarding new hires
• Screen and evaluate resumes against predetermined job requirements and qualifications to select top candidates.
• Coordinate, schedule and manage PMHCC Case Management interview process by arranging interview times, providing necessary information and updates to potential candidates and management staff.
• Perform various administrative tasks within the various departments of PMHCC Case Management, limited to input of referrals, discharges, event planning, support with IS equipment maintenance, satisfaction surveys, chart audits, research, etc.
• Perform all duties assigned by the Operation Supervisor

Skills Required:

Excellent organizational, written, oral communication, and interpersonal skills; ability to work independently; ability to manage high-volume inbound calls while providing clerical tasks; proficient in Microsoft Office applications the Internet and typing; excellent telephone presence and the ability to be flexible and adaptive to changing priorities.

Education and Experience:

Must have a High School diploma or equivalency with (3) years’ experience working in a professional office environment, substance abuse or healthcare setting preferred.

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.