Administrative & Customer Service Executive

Job Summary:

We are looking for a highly organized and bilingual (Arabic & English) Administrative & Customer Service Executive to support the day-to-day operations of our office and provide customer service support for inquiries received through our website. This role is ideal for someone who thrives in a dynamic office environment, communicates effectively, and is passionate about delivering a high standard of service.

Job Descriptions:

• Perform general administrative tasks such as document filing, inventory management, scheduling, and organizing office supplies.
• Handle incoming and outgoing correspondence, courier services, and vendor coordination.
• Respond to customer inquiries received via the TWG Tea website (email, contact form, or chat) in both Arabic and English.
• Liaise with the Digital Team to resolve concerns or technical issues — without direct involvement in order processing or logistics.
• Provide courteous and brand-consistent communication with every customer touchpoint.
• Provide administrative and secretarial support to the General Manager.
• Translate website content, menus, marketing materials, and internal communications from English to Arabic.
• Ensure accuracy, tone, and cultural relevance in all translations.
• Coordinate with the Digital and Marketing teams to support Arabic content updates as needed.

Requirements:

• Fluent in Arabic and English (spoken and written).
• Previous experience in office administration and customer service.
• Strong written communication and translation skills.
• Detail-oriented, organized, and able to manage multiple responsibilities.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with retail, e-commerce, or hospitality is an advantage.

Only shortlisted candidates will be notified.

Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.