Administrative Officer 2 (Water & Sewer)

Experience in administrative/court hearings, presentation, litigation, billing dispute, data analysis, customer service complaints preferred.

This job involves advanced administrative work performing various administrative functions in the Department's Retail Customer Services Division Account Management Services Section. Under Implementing Order, WASD Rules and Regulations, Any Customer of the Department who wishes to dispute the accuracy, amount, or calculation of any water and sewer service billing, credits, or denial thereof may request an administrative hearing. The position is responsible for managing the Administrative Hearings. These are civil proceedings scheduled through the Miami-Dade County Clerk of the Court per the Miami-Dade County Code. The incumbent will represent the Department in these proceedings and will be responsible for explaining the Department's actions under the Department's Rules and Regulations Rules and Regulations. The incumbent will be responsible for the receipt audit of customer hearing requests. The duties include researching account history, billing, and communications and evaluating the merits of customer disputes. They will also be responsible for assembling a hearing package, including the account chronology, support documentation, and a summary of the Department's actions and explanations of applicable rules and regulations for management review and presentation. The employee performs some analytical work on the section's performance measures outlined by management. Incumbents exercise some independent judgment in devising and installing new work method, interpreting rules, regulations, and procedures, and making recommendations to superiors. Supervision may be exercised over clerical and technical employees who assist in various phases of administrative operations.