Administrative Specialist

Administrative Specialist – Elkhart, IN

ATEX Distributing is seeking a highly organized Administrative Specialist to support our North office in Elkhart, Indiana. This role supports customer service, warranty processing, purchasing coordination, and general office operations. The ideal candidate is detail‑oriented, professional, and comfortable working in a fast‑paced office environment supporting multiple departments.

Position Details

• Location: Elkhart, IN
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Work Environment: 100% in‑office role
• Pay Range: $21–$24 per hour (based on experience), plus eligibility to participate in the company’s annual bonus program based on individual performance, key performance indicators (KPIs), and overall company growth.

Key Responsibilities

• Answer incoming calls and greet customers and vendors professionally
• Assist with warranty claims and service paperwork
• Enter customer orders, invoices, and bill of materials (BOMs) in NetSuite
• Support parts quoting and order entry
• Assist Customer Service Representatives with order processing and follow‑up
• Maintain accurate data entry and documentation in NetSuite
• Help coordinate logistics and administrative documentation
• Provide backup support for CSR and warranty service teams during busy periods

Qualifications

• Minimum 2 years of administrative, customer service, or office support experience
• Experience with ERP systems (NetSuite preferred)
• Strong Microsoft Office skills (Word, Excel, Outlook)
• Excellent communication and organizational skills
• Ability to multitask in a fast‑paced environment
• Distribution, service, or parts environment experience preferred

Benefits & Perks

ATEX offers a comprehensive benefits package designed to support employees and their families:

• 100% company‑paid base medical plan for employees
• Dental and vision coverage options
• Employee Assistance Program (EAP) including confidential counseling sessions
• 401(k) retirement plan with employer contribution eligibility
• Flexible Spending Accounts (FSA) options
• Short‑term disability and supplemental insurance options
• Pet insurance through Wishbone
• Gym membership / wellness reimbursement
• Paid holidays and paid vacation time
• Paid sick leave
• Company events, employee appreciation programs, and team activities
• Quarterly employee Hotel.com gift card program for eligible employees

About ATEX Distributing

ATEX Distributing is a growing HVAC distribution company dedicated to providing high‑quality products and exceptional service to our customers. Our team environment emphasizes collaboration, professionalism, and supporting one another to deliver the best results for our customers and partners.

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked with an ERP system (NetSuite preferred)?

Experience:

• Office: 2 years (Required)

Ability to Commute:

• Elkhart, IN 46514 (Required)

Work Location: In person