ADMINISTRATIVE SUPPORT SPECIALIST

Position Overview

This is an entry level administrative position that will work directly with multiple marketing/sales team members, assisting with accounts gaining experience in sales, category management, forecasting, and marketing. The role of an administrative support specialist is to streamline sales processes, improve efficiency, and free up business managers to focus on building relationships and closing deals.

Essential Job Responsibilities

• Supports marketing department by gathering, organizing and preparing information for data entry into the appropriate system databases
• Prepare and maintain sales documents and presentations as needed
• Provide support to customers or clients by addressing inquiries, resolving issues, and escalating problems to the appropriate sales
• Assist the sales team with administrative tasks, so that sales representatives have the information and resources they need to succeed
• Provides notification of any pricing errors and works with teams to ensure pricing is corrected in a timely manner
• Proofs and corrects data entered against the original source documents for accuracy
• Initiates and answer correspondence as needed to support business needs
• Coordinate with other departments, such as logistics and finance, to ensure timely order fulfillment and payment processing
• Monitor inventory levels, coordinating with relevant departments to ensure stock availability and accuracy
• Perform miscellaneous job-related duties, including but not limited to:
  • Product item maintenance in retailer systems, client systems, and S&K systems
  • Collect and report client specific promotional quantities on an item-by-item basis
  • Coordinate distribution of product samples and coupons
  • Coordinate product demonstrations and events
  • Track client trade spending by retailer
  • Analyze and support reporting requirements for clients

Competency Requirements

• Good analytical and problem-solving skills
• Effective and professional verbal and written communication skills.
• Maintains efficient workspace and manages time well. Information is organized and accessible.
• Skilled with computers, takes advantage of innovative technology, learns new tools quickly, and uses technology to enhance job performance.
• Completes job assignments and projects with minimal supervision. Meets schedules and deadlines.
• Establishes and supports effective working relations with employees and others within and outside the organization.
• Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
• The extent to which the employee can be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
• Works well with customers to promote a positive image of the company and strives to solve issues raised by customers.
• The ability to manage several projects simultaneously to completion is essential.
• Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Knowledge and Education

• Knowledge of administrative and clerical procedures
• Knowledge of products, policies, and procedures; OR knowledge of techniques, skills, equipment, procedures, and materials.
• Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct.
• Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.
• Knowledge of office systems including file retention and records including MS Office 365: Excel, Outlook, and Word
• Experience in use of office equipment including phone, fax, and copier.
• Bachelor’s degree or equivalent experience preferred.

Schedule

• Monday – Friday
• 7 Hour Shift
• Reliable attendance is an essential function of this position.

Physical Demands

• Must use sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as defined by the ability to see, read, talk, hear, handle, or feel objects and controls.
• Frequent sitting, walking, grasping, fingering, repetitive motion, and reaching. Occasional standing, bending, and crouching.
• Ability to lift to 20 pounds occasionally.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential tasks.