Admissions Operations Coordinator

Discovery Behavioral Health
Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating disorders, mental health, and substance use and places a high priority on seeking employees who share our passion for improving the lives we serve.
Since 1997, Discovery Behavioral Health has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Position Summary:
It is the purpose of an Admissions Operations Coordinator to serve as the frontline triage for incoming faxes in a timely and professional manner. Furthermore, it is the Admissions Op’s purpose to provide other Admissions Team support, such as bed board management, web inquiries and other activities as needed. This teammate will support both the eating disorder and mental health admissions teams.

Essential Job Functions:

• Monitor efax queue, upload faxes to existing charts, create prospect chart, complete outbound call to hospital to confirm referral was received, confirm LOC and best contact for follow up.
• Place fax prospects in unassigned queue or assign to available AC for call to family.
• Daily monitoring of KIPU census, ensure bed boards reflect open availability, move discharges down and update admits that have arrived at a facility.
• Complete phone, email and text communication as appropriate.
• Communicate referral information to outreach and other appropriate parties to ensure, preserve, and enhance relationships.
• Assist other ACs with their cases when necessary.
• Complete screening form to determine appropriateness for treatment.
• Obtain insurance information & request verification or benefits when needed.
• Being prepared to assist with extended shifts when required to assist the team.

Knowledge, Education, Experience:

• High school diploma required, Bachelor’s degree preferred.
• Admissions Coordination experience is preferred, or other mental health or eating disorder treatment experience.
• Experience using Salesforce, KIPU and Microsoft applications a plus.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.