Admissions Specialist

Job Description:

Job Title: Admissions Specialist
Location: Trenton, MO
Department: Client Access
Employment Type: Full Time
Shift: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary:

Are you a detail-oriented and welcoming professional with a passion for supporting individuals during pivotal moments in their care journey? Do you want to make a meaningful impact in a collaborative and mission-driven behavioral health setting? Join our team as an Admissions Specialist!

As an Admissions Specialist, you will be responsible for the smooth and accurate admission of clients and support census management and reporting across program sites. You’ll work closely with the billing department, clinical staff, and referral sources to ensure quality service and compliance with regulatory requirements. Our ideal candidate brings strong communication skills, exceptional organizational abilities, and a heart for service.

Position Perks & Benefits:

• 29 Days of PTO

• Eligibility for HRSA Loan Repayment (subject to requirements)

• Comprehensive benefits package: health, dental, vision, retirement, life insurance & more

• Competitive 401(k) Retirement Savings Plan – up to 5% match

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

Key Responsibilities:

• Respond to new referrals and document appropriately

• Maintain waiting lists per CARF and DMH standards

• Build and maintain positive, professional relationships with clients, referral sources, and coworkers

• Ensure program census is maintained in accordance with service models for detox, residential, and/or outpatient services

• Resolve file/charting deficiencies within appropriate timeframes

• Facilitate screenings by phone or in person

• Provide administrative support to clinical teams for documentation needs

• Complete admissions in applicable systems, including demographic, financial, and release of information data

• Coordinate with Care Managers to obtain and verify insurance details

• Ensure timely and accurate data entry

• Collaborate with the billing department to meet documentation and batching deadlines

• Deliver exceptional customer service, creating a welcoming environment for new clients

• Assist with filing, chart reviews, and chart information compilation

• Perform other duties as assigned by leadership

Education and/or Experience Qualifications:

• High School Diploma or General Equivalency Diploma (GED) required

Additional Qualifications:

• Excellent verbal and written communication skills

• Skilled in creating rapport and providing a positive first impression

• Strong organizational and time management skills with attention to detail

• Proficient in Microsoft Word and Excel

• Knowledge of confidentiality laws and regulations regarding mental health and substance use disorders

• Familiarity with applicable program policies, procedures, and regulations

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.