Adult Programming & Outreach Specialist

Title: Adult Programming and Outreach Specialist Status: Non-exempt

Reports to: Adult Programming & Outreach Administrator Hours of Work: Days; some evenings/weekends

Position Summary

The Adult Programming and Outreach Specialist increases The Library’s engagement in the community and supports the needs of adult learners by assisting in the planning, coordination, and implementation of adult programs at all library locations and outreach sites.

Required Performance Standards

• Communications: Writes and speaks clearly, logically and concisely. Listens effectively. Demonstrates small and large group communication skills. Keeps colleagues, team members and supervisors well informed. Participates in group discussions.
• Customer Service: Presents welcoming behaviors. Remains helpful and professional with members. Responds quickly and cooperatively to requests from staff or public. Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach. Demonstrates ability to determine customer's needs. Follows up on customer transactions.
• Analytical Skills/Problem Solving/Decision Making: Uses sound judgment in making decisions. Constructively manages conflict. Works with others to solve problems and achieve results.
• Technological Skills: Demonstrates ability to use computers. Demonstrates ability to access and use the Internet and electronic databases. Demonstrates ability to use and maintain equipment basic to job.
• Workplace Maintenance/Management: Maintains and manages workplace security and safety. Pays attention to personal workspace housekeeping.
• Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations. Responds appropriately to changes in direction and priorities. Adapts personal style to work situations. Takes corrective action when required.
• Interpersonal and Group Relationships: Willing to work with and for others. Supports and facilitates cooperation among others.
• Professional Standards and Ethics: Protects and values patron confidentiality and organizational security. Supports mission and vision of the library. Upholds American Library Association's Library Code of Ethics as interpreted by The Library. Works toward furthering a library-conscious community.
• Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization. Sets and models high performance standards. Encourages others to make good decisions and take ownership in decision-making and problem-solving.
• Time and Workflow Management: Manages personal time effectively. Manages workflow effectively.

Environmental Conditions

Primarily works indoors and in contact with adults of all ages. Frequently uses a computer. Travels to other libraries or community locations. Provides own transportation and is reimbursed at the federal mileage rate.

Essential Functions

• Implements and monitors exceptional customer service.
• Under the direction of the Adult Programming and Outreach Administrator, assists in the planning, implementing, and evaluating of adult programs in the library and through outreach.
• Attends the Adult Programming and Outreach Committee meetings to assist in program development planning.
• Ensures program materials are ordered, delivered, and prepared for adult library programs.
• Drives company vehicles as needed to attend outreach events, programming, and deliver materials.
• Acts as a resource to members and staff on adult programming and outreach activities.
• Explains The Library’s policies and procedures.
• Determines and prioritizes daily assignments using a variety of communication tools.
• Proactively promotes The Library’s programs, collections and services in all library and outreach settings.
• Attends staff meetings and assigned continuing education workshops.
• Lives the Core Values.
• Performs other related duties.

Revised: 5/4/2026

Disclaimer

The Library is an Equal Opportunity Employer committed to Diversity, Equity and Inclusion and Equal Access:

The Library respects and values the uniqueness of everyone, recognizing that each person brings a unique perspective and experience to advance our mission. The Library maintains a commitment to diversity, equity and inclusion in our employment practices, prioritizing diversity by eliminating barriers to the hiring process and encouraging diversity in ideas and viewpoints.

The Library is an equal opportunity employer committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

The Library is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, services and programs. To request reasonable accommodation related to the application process, contact the Human Resources department at human_resources@dcls.org or call 717-234-4961 extension 1113.

Minimum Qualifications

Education/Training: Training: High School Diploma or General Equivalency Development (GED) equivalent.

Experience: A minimum of two years of customer service experience and two years’ experience working with adults in a group or one-on-one setting. Two years of active experience using MS Office Suite or equivalent and searching the Internet in a Windows environment. Comfort with or open to learning Zoom and A/V technical skills is preferred.

Required: Current and valid driver’s license is required to operate a Dauphin County Library System vehicle, insurance underwriter requires minimum of three years driving experience, ability to move materials within and between locations, sufficient mobility to perform programs for adults, ability to lift 20 lbs. unassisted, bending, and reaching.