Advanced Therapy/X-Ray Products (AT/XP) Regional Customer Service Modality Manager

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Apply now for the position of Advanced Therapy (Interventional and Surgical Imaging) /X-Ray Products (AT/XP) Regional Customer Service Modality Manager (CS MM AT/XP)

This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.

The Customer Services Modality Manager AT/XP will be responsible to monitor the major service KPIs related to the Advanced Therapy and X-Ray Products of Siemens Healthineers. This includes spare parts consumption, time to repair, and other vital KPIs necessary to ensure customer satisfaction and service profitability.

The Customer Services Modality Manager will be responsible for driving improvement initiatives that enhance customer satisfaction and improve customer services delivery processes.

The Customer Services Modality Manager will work with other countries’ customer service managers to oversee KPIs of AT/XP modalities and propose improvements/enhancement initiatives when and where needed.


Your role

• Ensure customer satisfaction and outstanding customer experience from high performance service delivery, installation, and customer support.
• Perform regular reporting to Customer Services management and countries for all service delivery topics
• Support countries to improve service operations KPIs including SV, FVFR, spare parts consumption, etc.
• Enable implementation of service processes / tool requirements in the countries, and perform effective service process management (continuous improvement).
• Align implementation and project management strategy between Business Lines and Regions
• Drive implementation of customer trend improvement measures identified through continuous monitoring of customer services operations.

Your expertise:

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• 5+ years of successful experience in service management within the AT and XP Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Ability to read, analyze and translate into action financial profit and loss statements.
• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
• Ability to thrive as a member of a collaborative, cross-functional team
• Prior experience in leadership and people management is highly advantageous.
• Competent knowledge of MS Office applications, PowerBI and some reporting tools.
• Fluent in English Language.

To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com)

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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