AEP Customer Journey Analytics

Job Summary

We are seeking a skilled Developer with 5 to 10 years of experience specializing in AEP Customer Journey Analytics. The role involves working in a hybrid model with a focus on day shifts. The ideal candidate will contribute to enhancing customer experiences through data-driven insights and analytics playing a crucial role in our company's growth and societal impact.

Responsibilities

• Develop and implement solutions using AEP Customer Journey Analytics to enhance customer experience.
• Collaborate with cross-functional teams to gather and analyze customer data for actionable insights.
• Design and optimize data models to support customer journey analytics initiatives.
• Provide technical expertise in integrating AEP with other platforms and systems.
• Ensure data accuracy and integrity across all analytics processes.
• Monitor and evaluate the performance of analytics solutions making improvements as needed.
• Support the creation of reports and dashboards to visualize customer journey data.
• Assist in troubleshooting and resolving technical issues related to analytics tools.
• Stay updated with the latest trends and technologies in customer journey analytics.
• Contribute to the development of best practices for data analytics and reporting.
• Work closely with stakeholders to understand their requirements and deliver tailored solutions.
• Ensure compliance with data privacy regulations and company policies.
• Drive continuous improvement in analytics processes to enhance efficiency and effectiveness.

Qualifications

• Possess a strong understanding of AEP Customer Journey Analytics and its applications.
• Demonstrate proficiency in data modeling and integration techniques.
• Have experience in creating and managing dashboards and reports.
• Show expertise in troubleshooting and resolving technical issues.
• Exhibit strong analytical and problem-solving skills.
• Display excellent communication and collaboration abilities.
• Be familiar with data privacy regulations and compliance requirements.