Aftermarket Svcs Adv Analyst

Skill required: IX Aftermarket Service Operations - Automotive Warranty
Designation: Aftermarket Svcs Adv Analyst
Qualifications:BE/Diploma in Automobile
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Implement practices to improve operational efficiencies To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Implement practices to improve operational efficiencies
What are we looking for? • BE Automobile Graduate/Diploma with or without Automotive experience • BE Mechanical Graduate/Diploma with Automotive experience • Experience in Warranty • Experience with Auto components • Interpersonal skills to deal with dealers, warranty engineers, etc • Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim • Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) • Organized, timely, pro-active and highly productive • Strong written communication in English • Attention to detail and ability to multi-task • Experience in Warranty /Auto Dealership
Roles and Responsibilities: Mechanical knowledge of machinery/auto-component Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision

BE,Diploma in Automobile