Agency Manager

Monitor receivables and collections and provide updates of receivables with appropriate details

Follow up with Branch staff and Field Collection staff to monitor & track status of collections

Ensure maximum number of accounts is collected through follow ups and other defined communication techniques

Engage in conducting field investigations and collecting delinquent accounts

Work on Critical cases, getting it recovered from the customers.

Trace out of absconded default customers and initiate recovery process

Analyze and solve problems on a daily basis and keep track of all doings for future references

Co-ordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups & recoveries.

Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)

Field visits to default clients in view of collections and to study the repayment behavior of delinquent clients. Prepare a potential course of action to reduce the risk of uncollectible dues.

Maintain fair collection practices while dealing with customers and ensuring that the team follows the same

Team management -monitoring and supervision of activities of the allotted team

Identify accounts requiring legal action and provide same details to Area collection manager.

Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc.

Analyze delinquent accounts and prepare reports on high risk accounts and report the same

Need to Guide the field collection team with regard their performance/target/balance to do and DRR

Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals

Identify early warning signals and aid the branches & field collection team in managing efficient loan portfolio.

Manage bad debt write off in accordance with the Collection Policy

Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team/Legal team and ensure regular follow ups by accountable staff at various levels

Ensure usage of collection software in every day collections and enable feedback mechanism which is mandatory. And all reviews/reports & updation should happen in collection system.

Need to train the team & branch staffs time to time on Collection Management/upgrading the Skills etc. Build a strong field collections team with clear objectives

Manage daily activities of the team.

Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.

Ensure adherence to training man-days/ mandatory training programs for self and team.

Graduate/PGDM/MBA from a Tier 2 or 3 college preferred

Role should have total 3-5 Yrs. of experience in Collection

Should have Experience of handling a team in Collection for more than 1 yr

NA

Team management

Fluent in communicating local language

Need the team to drive by examples through regular field visits & needs strong executions of strategies

Take responsibility of effectiveness and timely completion of work.

Planning, organizing and time management skill. Should have the ability to prioritize.

Strong communication skills with the ability to communicate directly with field staff & customers.

Local language skills will be preferred

Business Acumen

Cultivating Network & Partnerships

Driving Execution

Customer Focus