Agency Manager

Agency Manager- Vf

Multiple locations

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  Number of vendors/ consultants – one or more as per the area allotted
• Number of portfolio products – Micro Banking, Vehicle Finance & Personal Loan

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  Planning & Strategy

• Responsible of handling entire collection agencies operation
• Onboarding of new agencies as per area portfolio in delinquency
• Planning of allocation and proper distribution of portfolio with strong execution
• Ensure the recovery targets are met across all buckets.
• Driving collections of interest, bounce charges & other charges
• Maintaining of account wise strong feedback mechanism
• Drive collection strategy as per the portfolio and area understanding.
• Driving settlements & repossession of vehicles as per targets.

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  Budgeting

• To work on increasing the productivity
• Need to work on cost to recovery ratio and ensure cost low at anytime

• Manpower Planning & Sales Planning

• Proper manpower planning as per portfolio in the given area
• Plan agency/team wise targets to achieve the monthly targets

• Core Function Areas of Responsibility(AORs)

• Ensure proper allocation for agency teams and drive for productivity
• Ensure regular field visits along with the agency teams for better control
• Provide all necessary legal action support to agency to perform better
• Ensure collection software utilization if any at the fullest extent

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  Customer centric AORs

• Regular contacts with customers on daily basis and also ensure skip tracing for prevention of loss
• Ensure and maintain fair collection practice from agency staffs

• Stakeholders interactions

• Coordination with IT, Business, credit, vigilance, operations and collection back end teams

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  Compliance to SLA/Policies/Processes

• Responsible and adhere to onboarding process as defined by the company
• Periodic agency review and submit the report to seniors
• Ensure Renewal of agreement & all other regulatory aspects regularly

• Process Management/ Process Excellence

• Ensure in adhering the fair practice code of conduct
• To ensure and complete all the necessary process on monthly basis as defined

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  People Management

• Ensure required manpower is deployed time to time in agency
• To ensure all the agency staffs are DRA certified within the stipulated time
• Ensure agency and teams are attending all other trainings as arranged by the company on regular basis