AIR Freight Customer Service & Operation- Logistics

Role Overview:

As a Customer Service Executive specializing in air freight (export), you will be the primary point of contact for clients, coordinating international shipments and ensuring smooth end-to-end logistics operations. This role requires strong communication, attention to detail, and the ability to work in a fast-paced logistics environment.

Key Responsibilities:

Air Export Operations

• Manage customer bookings and coordinate air export shipments with airlines and agents.
• Prepare, review, and issue all required export documents such as Air Waybills (AWB), Commercial Invoices, and Packing Lists.
• Liaise with operations and warehouse teams to ensure timely pickup, cargo handling, and delivery to airline terminals.
• Monitor export shipment status and provide proactive updates to customers.
• Handle any exceptions or delays, ensuring effective problem resolution.

Requirements:

• Bachelor’s degree.
• 5 years of experience in air freight forwarding, export operations, or customer service in the logistics sector.
• Strong knowledge of international air freight procedures, Incoterms, and customs regulations.
• Proficiency in English (spoken and written); additional languages are a plus.
• Excellent organizational, multitasking, and communication skills.
• Able to work under pressure and meet tight deadlines.

Job Type: Full-time

Pay: ₹600,000.00 - ₹700,000.00 per year

Work Location: In person