Air Freight Operational and Customer Service

For DP World Logistic Services Masr

Job Purpose:

• Proactively manage daily Airfreight forwarding activities of the company, including all air export & import and cross-trade operations, customs clearance, and associated services ..
• Handling the freight forwarding operations and daily coordination between customers and DPW appointed agents/ airlines and service providers.

Responsibilities:

• Plan and execute the required freight forwarding activities against the customer request.
• Coordinate, follow up, arrange, document, and fill the shipment documents (invoices, packing list, Air Waybill (AWB) draft, etc.) with Airlines, General Sales Agents (GSAs), and service providers..
• Coordinate the shipping process between the customer and the service providers (Airline, Air Cargo Terminal, customs broker, trucking company, agents, etc.) to ensure timely and efficient service delivery.
• Communicate with all stakeholders (customers, Airlines, truckers & service providers etc..) to achieve profitable deals and mutual satisfaction.
• Ensure timely and accurate data entry into our operations system.
• Maintain updated reports of shipments tracker and send to customers on a weekly basis.
• Provide information to customers about the status of their shipments.
• Follow up the customer complaints to close internally with clear action plan and responsibility.
• Check and process international Airfreight shipping documents.
• Support finance and trade teams with accurate documentation for invoicing and compliance.

Qualifications, Skills, and Experience

• Bachelor educational degree (Preferable Logistics field or equivalent)
• A minimum of 3 years working experience in the field of Logistics & Freight Forwarding Airfreight operations, regulations, and documentation.
• Must have in-depth knowledge about the Air Cargo market and freight forwarding industry.
• Strong knowledge of Airfreight specific laws, regulations, and IATA/Dangerous Goods (DGR) requirements.
• History of working within a target driven environment with a proven track record of meeting / exceeding targets.
• Demonstrated experience as a Freight Forwarding Coordinator and in Airfreight Customer Service, including managing client inquiries, providing timely rate quotations, and handling track & trace requests.
• Excellent English Language both written and spoken.
• V. Good in Microsoft Office Programs: Excel, Power Point, Word, Outlook
• Excellent communication skills.