Air Logistics Healthcare Customer Care Specialist

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

How you create impact

Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
• To own, monitor + drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
• To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
• To ensure delivery against all financial targets + strategic objectives of your CCL.

What we would like you to bring

• Has Air freight export operational experience and knowledge in the healthcare sector.
• Experience dealing with carriers & stakeholders.
• Has healthcare compliance, policies, and quality control knowledge.
• Good communication skills in English.
• 5 years working experience in customer care with operational background.

What's in it for you

• Global Industry Leader – Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.

• Career Growth Opportunities – Access to strong internal development programs, training, and global mobility.

• Diverse & Inclusive Culture – Collaborate with teams across the globe in a supportive and multicultural environment.

• Innovative & Future-Focused – Be part of a company investing in sustainability, digitalization, and green logistics.

• Competitive Benefits – Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.