Amazon specialist

We are hiring an Amazon Wholesale & FBM Order Management Expert to handle end-to-end FBM order processing and support wholesale operations. The ideal candidate should have hands-on experience managing Amazon FBM orders, coordinating shipments, maintaining account health, and ensuring smooth day-to-day operations within Amazon Seller Central.

Key ResponsibilitiesFBM Order Management

• Process and manage FBM orders daily through Amazon Seller Central
• Generate shipping labels and coordinate with courier services
• Ensure orders are shipped within Amazon’s SLA timelines
• Monitor key performance metrics including late shipment rate, cancellation rate, and order defect rate

Amazon Seller Central Operations

• Manage order workflows, confirmations, and tracking uploads
• Respond to buyer messages related to orders, deliveries, and returns
• Coordinate replacements, refunds, and resolve order-related issues

Inventory & Listing Support

• Monitor inventory levels to prevent overselling or stockouts
• Coordinate with inventory and product teams for updates
• Assist with pricing adjustments and stock updates for wholesale listings

Account Health & Compliance

• Maintain strong account health metrics
• Ensure compliance with Amazon FBM policies and guidelines
• Assist in resolving performance notifications or account warnings

Reporting & Documentation

• Maintain accurate daily and weekly reports, including:
• Orders shipped
• Pending orders
• Returns and refunds
• Account health metrics
• Update internal tracking sheets regularly and accurately

Required Skills & Experience

• Proven experience in Amazon FBM order management
• Strong knowledge of Amazon Seller Central (Wholesale & FBM)
• Clear understanding of Amazon shipping, tracking, and SLA requirements
• Experience handling customer communication professionally
• Strong organizational and time-management skills
• Good written English communication skills

Preferred Qualifications

• 6 months to 2+ years of Amazon FBM experience
• Experience working with the US Amazon marketplace (preferred)
• Familiarity with Excel and/or Google Sheets
• Ability to work independently and manage high order volumes

What We Offer

• Competitive PKR-based salary (dependent on experience)
• Performance-based increments
• Long-term growth opportunities
• Exposure to international Amazon wholesale operations

Job Type: Full-time

Pay: Rs50,000.00 - Rs65,000.00 per month

Work Location: In person