Ambulance Dispatcher

Job Overview

The Ambulance Dispatcher is responsible for receiving emergency and non-emergency communications and coordinating the timely dispatch of ambulance units. This role requires strong multitasking abilities, clear communication skills, and sound judgment in high-pressure situations. Dispatchers work closely with local police departments, communications centers, fire agencies, and field personnel to ensure efficient emergency medical response.

Duties

• Receive emergency calls from the police department communications center, fire agencies, and direct 911 callers.
• Dispatch ambulance units promptly and accurately based on call priority, location, and resource availability.
• Maintain constant radio and phone communication with ambulance crews, police departments, communications centers, and fire agencies.
• Monitor unit status and track ambulance locations to ensure efficient response and coverage.
• Provide clear, calm, and professional communication during high-stress emergency situations.
• Accurately document call information, dispatch times, and incident details in the dispatch system.
• Prioritize multiple incoming calls and requests while maintaining situational awareness.
• Coordinate with external agencies including law enforcement and fire departments during emergency incidents.
• Perform additional administrative or operational tasks as required while managing dispatch responsibilities.

Requirements

• Strong multitasking ability in a fast-paced environment.
• Excellent verbal communication and listening skills.
• Ability to remain calm and make sound decisions under pressure.
• Strong situational awareness and critical thinking skills.
• Ability to process and relay information quickly and accurately.
• Professional radio and telephone communication skills.
• Basic computer and dispatch software proficiency.

Pay: $17.50 per hour

Benefits:

• On-the-job training
• Paid time off

Work Location: In person