Ambulance Dispatcher Specialist

Citizens Medical Response is now hiring Ambulance Dispatch Specialists!
We are seeking enthusiastic, hardworking, and dedicated individuals to join our growing team.

Our Dispatch Specialists are expected to:

• Work as a team player—EMS is a team effort, and dispatch plays a vital role in system readiness and quality assurance.
• Remain flexible, as work shift schedules may vary due to the nature of the business.
• Coordinate daily work assignments and activities for EMTs.
• Conduct themselves in a professional, courteous, and helpful manner at all times when interacting with patients, coworkers, supervisors, and the public.
• Receive, prioritize, and dispatch calls using our Computer-Aided Dispatch (CAD) system.
• Provide exceptional customer service to medical facilities, the public, and our EMTs.
• Accurately receive, document, and review transport details, patient information, and billing data.
• Maintain a professional demeanor both in the office and on all phone communications.
• Dispatch ambulances for scheduled transports while ensuring the appropriate level of medical care.
• Support both sending and receiving facilities to ensure smooth and timely patient transfers.
• Communicate promptly with a Supervisor regarding any issues or concerns that arise during the shift.
• Obtain pre-transport insurance authorizations when required to support timely payment of services.
• Understand medical insurance processes—knowledge of different insurances, authorizations, and coverage requirements is strongly preferred.

Training Schedule:
Two-week training program

• 7 days of morning shifts
• 3 days of night shifts

Qualifications:

• High school diploma or GED
• Dispatcher experience in a related field (EMS/clinical background preferred)
• Tech-savvy with experience using Computer-Aided Dispatch (CAD) software
• Fast and accurate typing with strong data entry skills
• Knowledge of emergency procedures and response guidelines
• Proficient in English (oral and written)
• Excellent organizational and multitasking abilities
• Strong communication skills and active listening abilities
• Sound judgment and critical thinking
• Preferred: Insurance background with understanding of medical insurance processes (authorizations, coverage types, and payer requirements)

Incentives:

• A friendly work environment built on respect
• A “work hard–play hard” culture
• A supportive team that takes pride in helping patients
• Opportunities for growth and professional development

Work Location:

• One location

Job Type: Part-time

Pay: From $17.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person