American Accent Trainer

Hiring Alert
AMG Technologies is looking for American Accent Trainer.

Job Title: American Accent Trainer (BPO / Call Center)Location: On-site

We are seeking an experienced American Accent Trainer to support our BPO/Call Center operations by enhancing agents’ spoken American English for customer-facing interactions. The trainer will focus on accent neutralization, clarity, call control, and customer communication aligned with U.S. market expectations. This role plays a critical part in improving customer satisfaction, call quality scores, and overall service effectiveness.

Key Responsibilities :

• Conduct American accent and voice & pronunciation training for call center agents.
• Train agents on American pronunciation, stress, intonation, rhythm, and connected speech.
• Improve clarity, fluency, and listening comprehension for U.S.-based customer interactions.
• Coach agents on call handling language, tone, pace, and professionalism.
• Identify individual agent accent challenges and provide targeted corrective feedback.
• Design and deliver training modules aligned with process requirements and client expectations.
• Conduct voice assessments, calibration sessions, and refresher trainings.
• Support new hire training (NHT) and ongoing learning programs.
• Collaborate with QA, Operations, and Training teams to address performance gaps.
• Monitor agent progress using call audits, QA scores, and customer feedback.
• Prepare training reports, progress trackers, and improvement plans.
• Participate in calibration calls and client reviews as required.

Required Qualifications :

• Native or near-native proficiency in American English.
• Bachelor’s degree in English, Linguistics, Communication, or related field (preferred).
• Certification or formal training in Accent Neutralization, Voice & Accent, or ESL (preferred).
• 2+ years of experience training in a BPO, Call Center, or Customer Support environment.
• Strong understanding of American phonetics and pronunciation patterns.
• Experience working with QA metrics, call audits, and performance dashboards.

Preferred Skills & Experience :

• Experience training voice-based processes (Customer Service, Tech Support, Sales).
• Familiarity with U.S. customer expectations and call center etiquette.
• Ability to handle high-volume training batches and tight timelines.
• Experience with LMS platforms, call recording tools, and virtual training tools.
• Knowledge of soft skills training (empathy, call control, objection handling).

Key Competencies :

• Clear and neutral American accent
• Strong listening and diagnostic skills
• Data-driven coaching approach
• Stakeholder management (Operations, QA, Clients)
• Adaptability in fast-paced environments

What We Offer

• Competitive salary and performance incentives
• Stable corporate training environment
• Exposure to global clients and U.S. processes
• Career growth in Learning & Development
• Continuous upskilling opportunities

How to Apply

Interested candidates may submit their resume along with details of relevant BPO or call center training experience.

Job Type: Full-time

Pay: Rs110,000.00 - Rs120,000.00 per month

Work Location: In person