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AmeriCorps Member – Homeowner Development Associate (300 hrs)

AmeriCorps Member – Homeowner Development Associate (300 hrs)


Living Allowance:


$5,395.90


Start Date:


Tuesday, May 26, 2026


Education Award:


$1,565


End Date:


Friday, August 21,2026


Reports to:


Client Services Manager

National Service Program Manager


Schedule:


Monday – Friday

Monday – Friday half-days (4 hours) OR

3.5 full (8 hour) days per week


Additional benefits

In addition to the living allowance and Segal Education Award, members receive a $50/month cell phone allowance, $100 boot and tool allowance, health insurance, and may have access to childcare reimbursement. Additionally, members receive extensive training and professional development opportunities.

Position summary

The Homeowner Development (HD) Associate provides support to the Homeowner Development team to deliver desired program outcomes and objectives with a focus on providing an excellent customer service experience. This dynamic half-time position will involve interaction and engagement with both prospective and current program participants. The HD Associate will have an opportunity to participate in and carry out special projects that will assist in providing better and more efficient program delivery and services to program participants. This position is hybrid, both office and remote capable.

Essential responsibilities


Inquiry Ticketing and Participant Engagement Project

  • Support design and implementation of new ticketing system for tracking inquiries to the Financial Coaching and Homeownership programs
  • Draft standard operating procedures for new system and training materials
  • During testing and early implementation, process, input, and check data entered into database, ensuring accuracy and completeness of collected data
  • Monitor outcomes and evaluate effectiveness of new system
  • Participate in and support additional special projects as needed


Financial Coaching and Homeownership Program Support


  • Assist program participant intake process for Financial Coaching and Homeownership programs
  • Provide excellent customer service and program delivery through response to phone calls and emails from prospective and active program participants (with opportunities for face-to-face meetings as conditions allow)
  • Request and review required documentation from program participants
  • Update and maintain clear and accurate client records in Salesforce (customer relationship management software)


Participate in AmeriCorps-related activities as assigned

  • Attend orientation at beginning of service
  • Attend AmeriCorps team meetings
  • Participate in scheduled affiliate, program and statewide AmeriCorps events

Essential qualifications

  • 18 years of age or older
  • A U.S. Citizen or U.S. National or a lawful permanent resident
  • High school diploma or GED required, Associate or Bachelor’s degree or a training certificate preferred
  • Not served two terms of service within AmeriCorps already (with some exceptions)
  • Possess a valid driver’s license with a good driving record
  • Successfully pass background, sex offender and FBI fingerprint checks

Preferred experience

  • Experience in homeownership processes, reviewing or preparing applications helpful but not required
  • Bi-lingual or fluent in Oromo, Amharic, Somali, Hmong, Spanish or other languages helpful but not required
  • Effective interpersonal skills and intercultural communications skills working with a variety of people and personalities, including diverse races, cultures, and economic backgrounds
  • Ability to work independently and be resourceful to problem-solve unique situations
  • Communicate clearly and effectively both orally and in writing
  • Multi-task and ensure own service assignments are completed within established deadlines
  • Ability to respond well to change in assignments, duties, and direction
  • Possess thorough, organized, detail-oriented, and accurate approach to duties
  • Ability to serve as a part of a team, being responsive during scheduled hours
  • Proficient in Microsoft Office Suite and comfort learning new software (particularly CRMs)

Essential physical requirements

  • Hear and speak to communicate with others
  • Sit at a desk and use a telephone and computer for extended periods of time
  • Move throughout the office


Affirmative action and equal opportunity employer
The Minnesota Habitat for Humanity AmeriCorps Program will take Affirmative Action to ensure that all employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: recruitment, employment advertising, selection, hiring, upgrading, promotion, demotion, transfer, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training and apprenticeship opportunities. Reasonable accommodations will be made for qualified individuals with known disabilities for interviews and for service positions. The Minnesota Habitat for Humanity AmeriCorps Program strives to engage men and women from a wide variety of cultures, races, educational backgrounds, socioeconomic statuses, ages and abilities.

Apply online at: www.tchabitat.org/get-involved/americorps

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