AmeriCorps Member – Homeowner Development Associate (300 hrs)

Living Allowance:

$5,395.90

Start Date:

Tuesday, May 26, 2026

Education Award:

$1,565

End Date:

Friday, August 21,2026

Reports to:

Client Services Manager

National Service Program Manager

Schedule:

Monday – Friday

Monday – Friday half-days (4 hours) OR

3.5 full (8 hour) days per week

Additional benefits

In addition to the living allowance and Segal Education Award, members receive a $50/month cell phone allowance, $100 boot and tool allowance, health insurance, and may have access to childcare reimbursement. Additionally, members receive extensive training and professional development opportunities.

Position summary

The Homeowner Development (HD) Associate provides support to the Homeowner Development team to deliver desired program outcomes and objectives with a focus on providing an excellent customer service experience. This dynamic half-time position will involve interaction and engagement with both prospective and current program participants. The HD Associate will have an opportunity to participate in and carry out special projects that will assist in providing better and more efficient program delivery and services to program participants. This position is hybrid, both office and remote capable.

Essential responsibilities

Inquiry Ticketing and Participant Engagement Project

Support design and implementation of new ticketing system for tracking inquiries to the Financial Coaching and Homeownership programs
Draft standard operating procedures for new system and training materials
During testing and early implementation, process, input, and check data entered into database, ensuring accuracy and completeness of collected data
Monitor outcomes and evaluate effectiveness of new system
Participate in and support additional special projects as needed

Financial Coaching and Homeownership Program Support

Assist program participant intake process for Financial Coaching and Homeownership programs
Provide excellent customer service and program delivery through response to phone calls and emails from prospective and active program participants (with opportunities for face-to-face meetings as conditions allow)
Request and review required documentation from program participants
Update and maintain clear and accurate client records in Salesforce (customer relationship management software)

Participate in AmeriCorps-related activities as assigned

Attend orientation at beginning of service
Attend AmeriCorps team meetings

Participate in scheduled affiliate, program and statewide AmeriCorps events

Essential qualifications

18 years of age or older
A U.S. Citizen or U.S. National or a lawful permanent resident
High school diploma or GED required, Associate or Bachelor’s degree or a training certificate preferred
Not served two terms of service within AmeriCorps already (with some exceptions)
Possess a valid driver’s license with a good driving record

Successfully pass background, sex offender and FBI fingerprint checks

Preferred experience

Experience in homeownership processes, reviewing or preparing applications helpful but not required
Bi-lingual or fluent in Oromo, Amharic, Somali, Hmong, Spanish or other languages helpful but not required
Effective interpersonal skills and intercultural communications skills working with a variety of people and personalities, including diverse races, cultures, and economic backgrounds
Ability to work independently and be resourceful to problem-solve unique situations
Communicate clearly and effectively both orally and in writing
Multi-task and ensure own service assignments are completed within established deadlines
Ability to respond well to change in assignments, duties, and direction
Possess thorough, organized, detail-oriented, and accurate approach to duties
Ability to serve as a part of a team, being responsive during scheduled hours
Proficient in Microsoft Office Suite and comfort learning new software (particularly CRMs)

Essential physical requirements

Hear and speak to communicate with others
Sit at a desk and use a telephone and computer for extended periods of time
Move throughout the office

Affirmative action and equal opportunity employer
The Minnesota Habitat for Humanity AmeriCorps Program will take Affirmative Action to ensure that all employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: recruitment, employment advertising, selection, hiring, upgrading, promotion, demotion, transfer, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training and apprenticeship opportunities. Reasonable accommodations will be made for qualified individuals with known disabilities for interviews and for service positions. The Minnesota Habitat for Humanity AmeriCorps Program strives to engage men and women from a wide variety of cultures, races, educational backgrounds, socioeconomic statuses, ages and abilities.