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Analyst, Business Process & Workflow

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative educators to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

The Analyst, Business Process & Workflow is a member of the Enterprise Applications team within Information Technology Services and is responsible for designing, supporting, and improving institutional forms, workflows, automations, data feeds, and operational reporting.

This position serves as the institutional subject matter expert for workflow and automation platforms and is the primary resource for designing, governing, and supporting automated processes across ITS and partner departments. The Analyst translates functional requirements into electronic forms, approval workflows, event-driven automations, and supporting data structures.

The role focuses on business process automation across administrative and academic units, developing workflow logic, integrations, and datasets to ensure reliable routing, approvals, notifications, auditability, and compliance with institutional policies.

In addition to workflow and automation responsibilities, the Analyst builds and maintains operational and ad hoc reports, supports automated data feeds between enterprise systems, and monitors scheduled jobs and integrations to ensure data accuracy, reliability, and availability.

The Analyst works closely with functional departments, IT colleagues, and external partners to maintain system reliability, establish automation standards, document processes, and continuously improve digital business processes that reduce manual effort and improve service delivery.

Min Salary $62,031.04 Mid Salary We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions Difficult Challenges Contacts Education Required

Bachelor’s degree in Information Systems, Computer Science, Business Process Management, or a related field from a regionally accredited institution.

Education Preferred Experience Required

Five (5) years of experience in information technology or related field.
Experience designing, administering, or serving as a subject matter expert for workflow or automation platforms.
Experience developing and supporting enterprise-wide automations.
Experience developing SQL queries and supporting datasets for operational systems.
Experience troubleshooting integrations, scheduled jobs, or automated processes.
Experience working with enterprise applications or ERP/SIS environments.

Experience Preferred

Experience working in higher education.
Experience supporting reporting or analytics environments.
Experience with data integrations using APIs, ETL processes, or flat file exchanges.
Experience with Office 365 tools, PowerShell, or scripting for automation.
Familiarity with Ellucian Colleague and Unidata.
Experience with Softdocs and Power Automate or similar workflow automation tools.
Experience administering database environments, including performance tuning, and lifecycle management.

KSA Required

Proven ability to document processes, standards, and procedures and use ticketing/ITSM systems to manage tasks and track performance.
Exceptional organizational skills and deadline management with the ability to prioritize projects and tasks.
Ability to communicate effectively both orally and in written form.
Expertise in integration patterns and data exchange protocols.
Ability to design and optimize complex queries and stored procedures.
Strong troubleshooting and problem-solving skills across database and integration environments.
Ability to work collaboratively with technical and functional teams.

KSA Preferred Department/Job Specific Requirements

Ability to work occasional evenings or weekends during critical upgrades or maintenance windows.
Commitment to professional development and staying current with database technologies and integration practices.
Work with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and day-to-day operational activities.
Conducts meetings with senior IT leaders and key stakeholders across the organization to validate IT’s understanding of business goals and effectively communicate the IT strategy.

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: