Analyst II

Major/Essential Functions

Represents the office in a professional and courteous manner at student orientations and events. Ability to effectively present information and respond to questions from students, parents, and staff of HSC.

Manage incoming phone calls from students, parents, and staff, answer questions, troubleshoot problems, and handle complaints or difficult calls. Ability to handle heavy phone volume at times in a professional manner.

Daily use of various computer software programs including Microsoft Word, Excel and Access, Banner Student, and Cognos.

Compose and respond to routine emails, reports and correspondence to students, parents, and staff of HSC effectively and professional.

Effectively take payments and process payments from student and parents. Recording them in the system and processing a cash receipt.

Manage and complete multiple assignments within established deadlines, and organize work effectively and prioritize daily workload.

Utilize internal system to record and document incoming cash and payments for university and department.

Assist and backup office staff during heavy volume times or when staff is out.

Occasional Duties

Other duties as assigned

Required Qualifications

Bachelor's degree in job related field plus two (2) years responsible related experience; OR a combination of related education and/or experience to equal six (6) years.

Preferred Qualifications

Experience with Cognos, Banner and other TTUHSC database systems.
TTUHSC Cash Receipt System

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
Paid Time Off – Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

15.64

Pay Grade Maximum

39.1

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Schedule Details

Monday through Friday 8am to 5pm

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.