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Analyst, Operations Solutions & Support

Parsippany-Troy Hills, United States

Wyndham Hotels & Resorts is now seeking a Analyst, Operations Solutions & Support to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Analyst, Operations Solutions and Support will support initiatives and analytics that assist the NAMER Franchise Operations teams in overseeing and planning their business activity. The Analyst will support the delivery of data and analytics capabilities to the operations teams will drive data-based insights and quantitative analysis geared towards driving action. This position works closely with Quality Assurance but also supports Field Operations, Brand Standards, and PIP teams to create reporting that helps achieve operational goals.

What you'll do

Create, support and enhance the QA reporting efforts that assist Franchise Operations in managing day to day business; ensure reporting is clear, timely, accurate, and accessible.
Develop insights, recommendations and identify best practices using analytics on performance driven operations, quality and brand initiatives. Be point person for Brand Leaders and collaborate on all operational reporting efforts to proactively create and maintain analytics to drive day to day operations.
Maintain the partnerships of our WH&R Business Intelligence teams in support of our Salesforce business tool and Birst reporting. Become the liaison and SME between Operations and Salesforce.
Maintain the partnerships of our WH&R Finance and Sourcing teams with the goal of operationalizing vendor/purchasing details to better prepare our Franchise Operations groups to support our franchisees.
Conduct various analysis based on Franchise Operations and Quality and other senior WH&R leader needs.

You'll be successful if you have

Excellent communication skills (spoken and written).
Ability to manage multiple priorities, work well under pressure.
Ability to work independently.
Willingness to learn.
Results-oriented.
Ability to own a process from start to finish.
Excellent time management and organizational skills.
Good working knowledge of data sources.
High energy and resilience.
Customer service orientation
Ability to collaborate with peers effectively.

The Analyst, Operations Solutions and Support will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.

Required Qualifications/Experience

Bachelor’s Degree in a relevant field of work (Business, Mathematics/Applied Statistics, Economics, Finance preferred), or closely related field.
Advanced Excel skills required; experience with Salesforce Lightning a plus.
Proficiency in data analysis, data visualization and usage of business intelligence tools.
Minimum 3 years hospitality related financial or analytical experience preferred.
Hands-on experience with delivering insights and stories from data.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054
Employment Status: Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $72,000-$77,000 annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 10% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue 1 hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 11/01/2025.

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