Analyst - ServiceNow SPM Developer

ServiceNow SPM Developer – Deloitte Support Services Private Limited

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Responsibilities:

• Participate in the design, configuration, and customization of ServiceNow SPM modules, including (but not limited to) Demand Management, Project/Portfolio Management, Resource Management, and Agile Development and ServiceNow WSD module
• Collaborate with business analysts and stakeholders to gather and document user requirements, ensuring alignment with business goals and SPM best practices.
• Develop and maintain integrations between ServiceNow and other business systems.
• Implement ServiceNow workflows, business rules, client scripts, UI policies, and other platform features to enhance SPM capabilities.
• Support the ongoing maintenance, enhancement, and performance optimization of existing ServiceNow SPM solutions.
• Assist with data migration, mapping, and validation tasks related to SPM modules.
• Troubleshoot issues, perform root cause analysis, and provide timely resolutions.
• Participate in the Agile project lifecycle, contributing to planning, sprint execution, and continuous improvement initiatives.
• Create and maintain technical documentation, knowledge articles, and user guides for developed solutions.
• Adhere to established ServiceNow development standards and best practices.

Skills and Competencies

? Experience with JavaScript, ServiceNow scripting, and ServiceNow API integrations.

? Solid understanding of SPM capabilities, including project, demand, portfolio, or resource management modules.

? Knowledge of SDLC, Agile/SAFe methodologies, and ITIL processes.

? ServiceNow Certified System Administrator (CSA) or SPM/Fundamentals Certification preferred.

? Familiarity with reporting, dashboards, and data visualization in ServiceNow.

? Strong problem-solving, analytical, and troubleshooting skills.

? Ability to clearly document solutions and communicate technical information to both technical and non-technical stakeholders.

? Collaborative team player with good interpersonal and communication skills.

? Self-driven, detail-oriented, and capable of managing multiple priorities.

? Good to have knowledge of the following ServiceNow applications:

• ITSM (IT Service Management)
• WSD (Workplace Service Delivery)

? Maintain pace with ServiceNow versioning and stay current with the latest releases, features, and issues.

? Perform upgrades and customizations of ServiceNow platform applications based on guidance from project managers, architects, ITIL practice leads, and customers.

? Adhere to source code, configuration management, release management, and software development best practices.

? Develop training materials and provide end-user or admin training on ServiceNow functionality.

? Provide daily support to customers and team members, including direct interaction with executive staff and key management.

? Maintain and expand ServiceNow knowledge through self-learning, attending conferences, and ongoing training.

? Proactively manage and resolve problems and risks, including triaging and fixing defects found in ServiceNow platform, applications, and workflows.

? Define and validate non-functional (technical) requirements and establish traceability between requirements and application architecture/design.

? Own solutions end-to-end for current and new opportunities (from requirement analysis to proposal delivery).

? Collaborate with SMEs, leads, managers, and project/delivery managers on finalizing solutions and estimates.

? Build proof of concepts (POC), prototypes, and sample developments with project/delivery managers.

? Support project and delivery managers in developing project timelines/schedules and ensure timely, quality delivery.

? Act as a bridge between the client and delivery team during transition phases and support the delivery team in the early stages of discovery, including preparing and facilitating agendas, materials, and initial engagements.

? Always align to best practices and pursue innovative solutions. Demonstrate niche understanding of processes and relate them to stakeholder requirements.

The team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location: Hyderabad/Bengaluru

Work shift Timings: 11 AM to 8 PM

Qualifications

• Bachelor of Engineering/ Bachelor of Technology
• 2-3 years’ experience in a similar role and Enterprise organisation.

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