Analyst, Warranty (6-Month Temporary Assignment)

Analyst, Warranty (6-Month Temporary Assignment)

We are searching for an experienced Analyst, Warranty (6-Month Temporary Assignment) at our Headquarters facility.

Hyundai MOBIS Parts America

We think creatively and keep challenging ourselves to help create a new future and eventually make humankind’s dreams a reality. Ready for the challenge?

Who We Are

Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.

Description

This position’s responsibility is to monitor warranty claims, coordinate and assist in managing supplier settlement and financial resolution of PDC/Glovis Port claims under the direction and guidance of the Sr. Warranty Analyst, Warranty Supervisor or QA Dept Mgr. Assist and support in identifying product quality issues for supplied products, create and report warranty status weekly, bi-weekly, monthly, half-year & full year according to department SOP or ad-hoc warranty summaries. Set, enforce and strive to achieve warranty targets with performance tracking metrics per expectations defined by Warranty Sr. Analyst, Warranty Supervisor or QA dept mgr for Accessory performance. Support other Accessory or Parts departments with accurate warranty information regarding PDC/Port part quality indexes or historic performance. Assist Supervisor or QA Dept. Manager with forecast plans, expense status or recovery reports if requested.

KEY ACCOUNTABILITIES

Comments

Monitor, review, analyze and create reports for warranty claims and coordinate settlement and financial recovery of warranty claims with HMA, KMA, GMA, Glovis and Local/Overseas suppliers under the direction of the Sr. Warranty Analyst, Warranty Supv or QA Dept Mgr. Coordinate, propose, negotiate, update and communicate policy and procedures that could streamline PDC/Glovis Port claim return process and support in the creation of a financial recovery plan for Accessory quality operations. (30%)
Review, confirm and obtain judgement on claims submitted through HMA/KMA/GMA on a monthly basis for accessories supplied from Overseas & Local sources for equitable resolution. Analyze, define, communicate and enforce warranty acceptance criteria and summarize monthly end results of all claim resolutions under the direction of the Sr. Warranty Analyst & Warranty Supv. Support and coordinate the requests of QA Engineering activities involving Warranty department operations. (25%)
Support Warranty operations by establishing, proposing and analyzing warranty targets or financial recovery plans for all active parts under the direction of the Sr. Warranty Analyst & Warranty Supv. Attend and support product launch meetings with Purchasing, Sales, QA and Engineering to define Post-launch PDC/Glovis Port claim cost exposure and forecast acceptable warranty exposure to MPA Accessory operations. (15%)
Support and create monthly PDC/Port claim reports per Sr. Warranty Analyst & Warranty Supv direction which define program risk, financial exposures & part performance trend. Enforce recovery plan efforts by monitoring warranty claims data and other established quality indexes. (15%)
Monitor Local and Korean supplier resolutions for active accessory programs to assure part performance compliance with MPA and Customer warranty requirements outlined per contractual obligations under the direction of the Sr. Warranty Analyst & Warranty Supv. Outline and report on completion of warranty recovery status, open issues, action plans and provide recommendations to the core team members. (10%)
Support the periodic review of Glovis Port claim parts. Support the creation of Warranty analysis part review reports, and coordinate with QA engineers for review of returned parts. Contact suppliers for logistical handling of recovered parts if requested. (5%)

KEY PERFORMANCE INDICATORS

1) Process PDC/Port claims from database
2) Produce weekly reports for QA engineering group & Exec mgmt.
3) Produce monthly approvals for Finance, Exec mgmt & QA/Warranty group
4) Correspond with suppliers for dealer and PDC/Port claim resolution
5) Collaborate with Development/QA engineers for Glovis Port part recovery
6) Provide lessons learned for Development/QA engineers during program kick-off

Required Qualifications

WORK SCHEDULE/TRAVEL

Work schedule/hours

Travel

8:00 am - 5:00 pm

Moderate overnight travel (up to 30%) by land and/or air.

MAJOR CHALLENGES AND KEY DECISIONS

Comments

Database management of claims.
Management and improvement of PDC/Port claim system.
Establishment & enforcement of port claim resolution SOP

EDUCATION REQUIREMENTS

Degree/Diploma Obtained

Program of Study

Required/Preferred

Bachelors

Statistics

Preferred

Additional Education Requirements

Bachelor's degree in finance, accounting, or statistics field preferred.

EXPERIENCE REQUIREMENTS

Years of Experience

Job Category

Required/Preferred

2-4 years

Automotive

Required

Additional Experience Requirements

Employment Type - Non-Exempt

Compensation - Hourly Wage , $54,363.95 - 80,186.82

Hyundai Mobis Parts America - Benefits

We offer a competitive benefits package for full-time employees which include:

Medical, Dental, and Vision
401K with employer matching
Tuition Reimbursement
Paid Vacation, Paid Sick Days and Paid Holidays
Mapped career plans; we believe in developing and promoting our talent!
Company Discounts & more!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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