IT Support Analyst

Right now is a fantastic time to join the Lou Malnati’s family! We are growing quickly and have many exciting initiatives underway making us a fantastic place to work. Our company strategy is to continue growing – growing our people and our ability to bring authentic Chicago style pizza to more customers – while strengthening our company culture and people processes.

Responsible for maintenance and improvement of the Malnati Organization’s computer hardware and software systems at the corporate and store levels.

Essential Responsibilities:

• Oversee maintenance and support of store-level point of sale hardware.
• Provide on-call hardware and software support to all Malnati Organization locations.
• Work with other members of the Information Technology department to provide software support for store-level point of sale software.
• Oversee maintenance and support of the Malnati Organization’s corporate office and store-level workstation hardware and software.
• Provide both technical support and third-party application support to all departments of the Malnati Organization.
• Work with third party vendors to troubleshoot point of sale and commodity hardware.
• Manage an inventory of replacement parts for corporate and store-level hardware.
• Educate store managers on triage-level software and hardware troubleshooting.

Essential Skills and Abilities:

• Teamwork: A strong ability to work well with others toward achieving a common goal.
• Commitment to Company values. Strong customer orientation.
• Strong knowledge of Windows and iOS environments.
• Strong knowledge of LAN/WANs, and information security.
• Clear, effective verbal and written communication skills including the ability to actively listen, problem solve and communicate effectively with both technical and business users.
• Must be detail oriented with the ability to think logically for interpreting and analyzing problems.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Knowledge of current technological developments/trends in area of expertise.
• Ability to travel to all Lou Malnati's locations and events.
• Must have thorough knowledge of company products, services, policies and procedures.
• Ability to be part of creating a safe, fun, efficient, positive team orientated environment.

Physical Demands and Working Conditions:

• Work performed in an office environment and restaurant when necessary.
• Required to sit for long periods.
• Required to use computer for long periods.
• Ability to freely access all areas of the Corporate Office and store offices.
• Ability to perform heavy lifting (up to 50 lbs.) on an occasional basis, when moving or relocating computer equipment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Required to have reliable transportation, which is capable of securely transporting computer hardware.

Education and/or Training:

• Required to read and write English, follow verbal and written instructions and use basic math.
• A minimum of a bachelor’s degree required, preferably in a business or computer-oriented field, or equivalent experience.
• Two plus years of experience in computer-oriented field.